[ecko04]

IMHO I don't think Toni is a bad guy or a crook.

I think he bit off a bit more than he could chew. I'm sure he didn't anticipate business blowing up as it did. He took on a build just as his turbo system was becoming popular.
He offered lifetime tune updates at no additional cost. He is understaffed and overwhelmed. Not to mention he depends on TR3 for a good bit. At some point there's just not enough time in the day and he reached that point.

To his credit, I don't think what's going on is in any way intentional, it's the outcome of the circumstances.

As a consumer, these can be seen as excuses. I thought I asked all the questions about lead time and was given an estimate. As those dates neared, I still hadn't received anything. Then a new estimate was received and the same situation occurred. That's when I became quite the nuisance. I wanted the items I paid for a month prior.

I ultimately received everything. There were some bolts that didn't fit anything and I had to make some trips to the hardware store. I received a turbocharger that wasn't mine which I shipped back. I received an EBC that I never paid for that I shipped back. I received a secondary pipe that didn't fit but the next day I received the correct one. There was a lot of back and forth but ultimately it all came together. I'm sure I received my entire system before some others who purchased before me.

After that experience, I became a bit wiser and thought that even though I have the lifetime tuning, based on this experience I don't want to go through the hassle so I took my business elsewhere.

There's still some things that I would like to have done by FA20Club but I doubt I will.

What's ultimately lacking is oversight and attention to detail.

I get it, Toni doesn't spend time on emails because he figures that's time that he could spend in the shop but for a lot of people, email is their official form of communication. They cannot spare the time to call people and talk, especially when all they want is an update or at the very least a reply.

More transparency and better communication would go a long way. Most people are reasonable and have no problem with waiting as long as the wait is justified.

I don't think the expectations were unreasonable but the demand certainly exceeded the supply and it doesn't help when you cannot admit your own fault and accept some shared responsibility.

Passing the blame is something reserved for children, not grown men and women.