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You actually think they train sales people? You're lucky if they stay six months.
Think about how much people have complained about the cr buying process. Sales people don't stick around as they're one of the most hated people in the country. Why bother to learn the cars inside out if the customer just hates them and wants to get it over with fast as possible and "haggle" away any commission they get for the effort.
Find a non car person and they're proud they don't know 3/4 of the feature are.
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