Quote:
Originally Posted by MysteryMachine
Is there a whitelist / blacklist for Austin? I am normally not one to complain but just had a very bad experience with Discount Tire (the one by the domain on Braker). I ordered Bridgestone Potenza RE760 Sport for my impreza which they listed as "in stock". My wife brought the car in at the scheduled time and they then (not notifying her before) said the stock on the webpage was wrong. So far I am understanding - sometimes internet stock is wrong though they should have called earlier in the day so she could refer them to me.
But then they told her they would just give her the same tire only the next model up. She even asked "are these high performance tires?" and they told her yes. And they put on Perelli P4 all seasons.
So in summary they said:
- same brand of tire but a better model (lie)
- same type of tire (lie - the one I ordered is a high performance summer tire, they installed a touring all season tire)
- high performance sport tire (lie)
- more mileage tire (true)
- more expensive tire (true by a whopping $5 per tire...)
The fact that they would intentionally mislead my wife is what makes me mad, not that their webpage was wrong. Now she feels really bad about getting the wrong type of tires when its not her fault.
Grrrrr
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Update: Discount Tire sent a survey, which of course we filled out with bad numbers and wrote down the situation and said we would not be back. The discount tire regional manager today has been trying to contact us because he wants to "make it right".