Quote:
Originally Posted by prometheus
Its called "Ibex Protection" on my service order. interior and exterior paint and fabric protection. Side note, In college I worked full time at a chevrolet/hummer dealership in the new car department, my job was to accept delivery from freight, inspect, install, clean and put on the lot, then when a customer purchased a car I would bring it in off the lot and do a full detail. doing this for 3+ years I am no stranger to detailing a car. back then at the chevy dealer they would sell a similar product to "Ibex" it was a DuPont brand sealant that was applied to the exterior paint and interior parts including the seats. customers paid a premium for this and it was always handled by our senior new car tech "Joe" who had been there for 30+ years. when Joe got a paint and fabric order he always spent at least 6 hours, 8+ depending on the size of the vehicle, applying this DuPont protection. I honestly expected the identical thing from my Toyota dealer, in fact expected a little more being I paid over $600 for this. The manager at the dealership reached out to me after I displayed my dissatisfaction in a survey from scion. he proposed I bring the car back again for a full detail he said valued at $150. I had already fixed the issue myself by the point and told them I didn't want that. then they offered me a check for $200, I accepted that. so after all I spent around $400.
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my concern about the dealership detail is that they cause a lot of swirl marks. with such high volume, they use crappy rags to wipe things down.
why not get it opticoated? unless it's the same thing