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chanomatik · 12-24-2013, 04:41 PM

I'm pretty sure the pre-order from TOM'S clear wasn't open 9 months ago, but here's my experience.

I put my deposit down for Helix clear TOM'S in August because their version wouldn't have the "TOM'S" logo on the lens. A couple of closed and opened threads later we were told Helix was making the same version as Depo and the Helix ones would be available shortly after the Depo ones. That all actually came out correctly and I'm sure was out of his control.

The frustrating part was when I tried to cancel because Helix wasn't removing the TOM'S and I was told I'd be hit with a 10% cancellation fee. I explained that I pre-ordered Helix TOM'S without the logo, as advertised. I decided after a bit that I'd been waiting for these tail lights since they showed up on TOM'S car last year and that if Helix finally did come out with their version without the logo then I could just sell these.

I placed my order the day before Thanksgiving. Here's how the tracking went.

Code:

Location	Description	Date / Time
Electronic Shipping Info Received	December 7, 2013 -
VALLEJO
CA, 94591
Accepted at USPS Origin Sort Facility	December 11, 2013 - 3:16 pm
RICHMOND
CA, 94804
Processed at USPS Origin Sort Facility	December 11, 2013 - 4:31 pm
Depart USPS Sort Facility	December 13, 2013 -
FEDERAL WAY
WA, 98003
Processed at USPS Origin Sort Facility	December 14, 2013 - 9:50 pm
Depart USPS Sort Facility	December 15, 2013 -
ANCHORAGE
AK, 99530
Processed through USPS Sort Facility	December 23, 2013 - 7:53 am
ANCHORAGE
AK, 99504
Arrival at Post Office	December 24, 2013 - 1:48 am
Sorting Complete	December 24, 2013 - 7:54 am
Out for Delivery	December 24, 2013 - 8:04 am
Delivered	December 24, 2013 - 10:00 am

Here's how my package arrived.

JR was nice enough to throw in some license plate frames.

As suspected, I honestly think this all just boils down to irresponsibility and poor communication. JR isn't the first vendor from California that's been like this, I've had issues with nigel-JDMparts, too. However, most of my interior came from nigel-JDMparts despite long-delayed shipments and irregular communication, which I see occurring again here with 86_ZN6.

I'm in the process of installing my tail lights right now. The condition is immaculate for having taken a month to reach me, but I can't really complain as I was only charged $29 to have them shipped to Alaska.

I tend to be much more patient than most because of living in Alaska, where places you want to go are far off and things you want take forever to reach you, and I think this vendor requires an enormous deal of patience. If you're generally an impatient person, then you might want to steer clear. Otherwise I have no REAL complaints except for what I've noted: Seller is irresponsible and a poor communicator. However, I think this is a work in progress.

I'm sorry for everyone else that's had so many issues. I was concerned I might have a similar fate, especially being in Alaska, but everything has been good so far.

12-24-2013, 04:41 PM	#109
chanomatik Snow Don't Hurt! Join Date: Jul 2012 Drives: 2013 BRZ Limited 6MT CBS Location: Anchorage, Alaska, USA Posts: 2,538 Thanks: 6,416 Thanked 1,497 Times in 902 Posts Mentioned: 42 Post(s) Tagged: 0 Thread(s)	I'm pretty sure the pre-order from TOM'S clear wasn't open 9 months ago, but here's my experience. I put my deposit down for Helix clear TOM'S in August because their version wouldn't have the "TOM'S" logo on the lens. A couple of closed and opened threads later we were told Helix was making the same version as Depo and the Helix ones would be available shortly after the Depo ones. That all actually came out correctly and I'm sure was out of his control. The frustrating part was when I tried to cancel because Helix wasn't removing the TOM'S and I was told I'd be hit with a 10% cancellation fee. I explained that I pre-ordered Helix TOM'S without the logo, as advertised. I decided after a bit that I'd been waiting for these tail lights since they showed up on TOM'S car last year and that if Helix finally did come out with their version without the logo then I could just sell these. I placed my order the day before Thanksgiving. Here's how the tracking went. Code: Location Description Date / Time Electronic Shipping Info Received December 7, 2013 - VALLEJO CA, 94591 Accepted at USPS Origin Sort Facility December 11, 2013 - 3:16 pm RICHMOND CA, 94804 Processed at USPS Origin Sort Facility December 11, 2013 - 4:31 pm Depart USPS Sort Facility December 13, 2013 - FEDERAL WAY WA, 98003 Processed at USPS Origin Sort Facility December 14, 2013 - 9:50 pm Depart USPS Sort Facility December 15, 2013 - ANCHORAGE AK, 99530 Processed through USPS Sort Facility December 23, 2013 - 7:53 am ANCHORAGE AK, 99504 Arrival at Post Office December 24, 2013 - 1:48 am Sorting Complete December 24, 2013 - 7:54 am Out for Delivery December 24, 2013 - 8:04 am Delivered December 24, 2013 - 10:00 am Here's how my package arrived. JR was nice enough to throw in some license plate frames. As suspected, I honestly think this all just boils down to irresponsibility and poor communication. JR isn't the first vendor from California that's been like this, I've had issues with nigel-JDMparts, too. However, most of my interior came from nigel-JDMparts despite long-delayed shipments and irregular communication, which I see occurring again here with 86_ZN6. I'm in the process of installing my tail lights right now. The condition is immaculate for having taken a month to reach me, but I can't really complain as I was only charged $29 to have them shipped to Alaska. I tend to be much more patient than most because of living in Alaska, where places you want to go are far off and things you want take forever to reach you, and I think this vendor requires an enormous deal of patience. If you're generally an impatient person, then you might want to steer clear. Otherwise I have no REAL complaints except for what I've noted: Seller is irresponsible and a poor communicator. However, I think this is a work in progress. I'm sorry for everyone else that's had so many issues. I was concerned I might have a similar fate, especially being in Alaska, but everything has been good so far.