Quote:
Originally Posted by Rio
It's called passive influencing and it takes a slightly high level of Emotional Intelligence and some of the best corporate leaders use it all the time. But in essence, you establish an opportunity to communicate what's important to you, so that they give you the priority instead of to "themselves" (dealer). Establishing a relationship! They will then know you are entrusting them with a very prized possession of yours and will treated as such. That said, if you meet a complete a-hole then go to another dealer immediately!
And if you still don't get it, no worries.
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I get it.. And I have done the same in the past. I had my Z06 in for service. Make them walk the car and always bring it in clean and perfect. The service writer acknowledges it all.. But it only passes thru his hands to others who aren't aware of the anal owner and could care less. That was for a leaking tranny tail shaft.. You are talking about replacing a part with the same part known to have the same issues. Waste of time, resources and increased risk of other issues..
And if you still don't get it.. No worries.