About three months ago, my friend bought a set of XXR 522's. At first, they seemed okay. The paint quality was alright for the price, a few bumps here and there, color matching was a bit iffy but from standing up, it seemed just fine. Up in till about a week ago, he noticed one of the wheels started to have the paint chip off, didn't really think it'd be a big deal until today. He washed the wheels of with just water and all the paint started coming off, as if he added paint remover to the wheels.
Now the even worse part was the XXR customer service. He contacted them since he knew he had a warranty and he was at first treated with disbelief on the sheer fact that his wheels existed at all. XXR said they didn't make that wheel in his bolt pattern and that his wheels were modified and aren't covered. After saying that there's no way they were modified because you could simply tell from the back, soon after he asked for the prodcut code. Gave it and well...OH! they do exist! The specific bolt pattern was sold to only one distributor. That means the online store he bought from, bought it from the distributor and technically it isn't XXR's problem.
So now he has to contact the store, which then has to contact said distributor (Which XXR won't give the name of...odd, no?), which then contacts XXR. He then has to send said wheel to distributor and
MAYBE he'll get stand alone "credit" to get another wheel. He also has to pay out of his own pocket to ship said wheel.
I've shipped back many inferior products before and so has he, I've never seen a circle of bullshit like that before.
He's most likely going to send the wheel. Though i feel like he should ask for a full refund on the whole set, though it isn't the stores fault.
This isn't a twin by the way, it's a Ford Focus. I noticed XXR's are a popular choice on this forum and i felt like this should be shared.