Quote:
Originally Posted by shiro
Currently, I have a case open with corporate on this issue. If we are talking about a case in other terms then I meant I have enough data that I can compile and bring to Toyota to help leverage my engine issues. Overall, if corporate is already willing to help "compensate" some of the cost I think that is a good start and shows good faith on them. However, it took time to get to this point.
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To play devil's advocate, I must caution that anything, if anything is even done, is purely on goodwill to you Shiro - nothing can be proven conclusively that they indeed dropped the ball and
technically it is in their power to simply say no and go away.
However, if you have been as nice to them and professional as you have indicated, if I were on the other side of the desk, I would review costs associated and offer some sort of fix or replacement but caution strongly that modifications have chain effect impacts on other equipment that may not have been directly modified and that is purely a one-of and goodwill.
Keep in mind guys, the dealers are not direct employees of Toyota. They are merely reps and they get comp'ed for the warranty work they do by Toyota. I don't know for a fact but I would bet that Toyota has a $$$ amount they allocate for warranty repair (eg: it should only take 1 hour to change a bad clutch thus only $xxx is allotted - anything more and you are eating the difference). That is why most reps don't like warranty work
especially if they didn't even sell the car. I am not excusing them for the attitude but that's the pain they feel. I hear the same complaining every year when I meet with all our Canadian service dealers and they will always say the same thing year after year.