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I can't offer advice like everyone else, but I am curious. You bought the car used with around 35k miles on it. Even if you find your records, I doubt you have the previous owner's records, so they might still deny it because no one knows how hard that guy beat on the car. Now, the solution might be pretty simple. Did the car come with a carfax? Or can you get one? Maybe the previous owner was good at taking care of his car and always went to the dealership. Get a carfax, show them it's (hopefully) clean service record, and get it fixed.
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