|
FA20Club has horrible service. Maybe he caters to turbo and supercharger tunes, because my experience was not good. This is when they got slammed for business, and each incremental tune took weeks. When they implemented a new queue system, everyone who already sent their logs needed to send them again (but they never email me that they must be resent). I waited 4 weeks with no contact whatsoever, so I said I was done and would like a partial refund.. something fair. They wrote back that a tune is "intangible" and can't be refunded. Well, last I checked, a tune is $300 on their site. I'll be dealing with the BBB (won't do much, but a start) and have the charges disputed with my CC company. I can't believe a business would just say "no" instead of working out the issues.
I have a new tuner who is 180 degrees in service. Detailed replies, quick responses, an informative plan.. and social. I guess it's hit and miss with tuning, and for me FA20Club was definitely a miss.
|