Quote:
Originally Posted by Apex-Wolf
BULL! Look up the Toyota TSB on this matter, print it out then trow it in their face! WITH A BRICK TIED TO IT! I hate lying dealerships like that!  |
I share this sentiment but being a **** to the service representative at the dealership is counter productive.
Of course they are acting like a bunch of monkeys when they lie to your face and try to weasel out of performing warranty work.
The advice to print the TSB bulletin is spot on. Bring a copy of the TSB into the dealer and politely ask to have the the crickets looked at again. If they try to pull some BS like claiming that there is no abnormal noise you ask to show them yourself. Ask The service representative to go on a test drive with you. After he hears the god-awful chirping under your hood he really can't squirm his way out of replacing the fuel pump.
While unlikely you might have to ask to speak with the service manager. Again, carrying on with a polite demeanor will give you faster results.
I let a BMW dealership crap all over me back when I was a wee lad. So I learned the hard way.
Pretty much don't take no for an answer but be nice about it. Having documentation, proof, evidence, video clips or TSB's makes getting warranty work approved a lay up.
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