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So I'm getting the feeling that the Helix ones are out and also still have the TOM'S logo on them. I tried asking for a refund and was told there would be a 10% cancellation fee since the main supplier sees it as a cancellation of a pre-order.
I did state that there's no product available to cancel on. If our pre-order is to ensure the manufacturing of a product then we need an actual expected release date. We don't have time for this Nameless Performance run around!
I haven't heard anything back concerning if the Helix ones are coming out or what except for "next year" which really just means over 5 weeks from now. I don't want to throw away $30 just because they feel like it's owed them. Service has not be warranting of my $30. I would like to allocate my $300 towards the product I was promised.
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