Quote:
Originally Posted by Porsche
And THIS is a "good" reason for dealerships to deny warranty work -- they make more money charging their regular rates.
An HONEST mechanic can find it difficult to accommodate the moral dilemmas they face in their every workday as they witness these abuses and are made to be unwilling accomplices in the dishonest acts of management.
An HONEST man is all but forced to compromise his principles just to find work in the industry. Compared to days long gone, the dishonest people seem to far outnumber the honest people. I think most honest people have been forced to just give up in despair and just try to make the best of things in order to put food on the table for their families.
It's a crying shame what has become of this once great country.
[Note: This is in SUPPORT of @ pche, not an attack on him.] |
Not entirely true, and thanks for the clarification. It's usually easier for the dealer to stand with the customer and cover the repairs. CSI rating is very important for dealers. Satisfied customers=high CSI rating. Manufacturers reimburse the dealer for the repairs they performed. It's worth getting paid less time by Scion to gain a happy returning customer than to get a little more cash time from a pissed off customer who's gonna tell an entire forum about his mistreatment.
For a claim to get shot down on a brand new car, there has to be a very apparent evidence that it's abuse/misuse, or at least enough for them to believe that the claim is going to bounce if Scion decide to call back and examined the "failed" components.
I'm not claiming I know everything, but I believe pictures of the pressure plate is going to tell a better story of what really happened. Looks to me the spring of the pressure plate broke(often from slamming gears and dumping clutch), hence the sunken pedal. Again, I'm not saying its 100% OPs fault, it may very well be a parts defect. It's just hard to prove and looks more like an abuse to the staff of that specific service department.