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They can tell if the clutch is "fried", usually the plate shows signs of slipping/heat, as well as the flywheel, which will show signs of being abused or being burnt up.
Sounds to me like your clutch hydraulic line may have lost pressure. This would cause the pedal to go to the floor, and with subsequent pumping, might get you half of it back.
It might be as simple as tightening a loose fitting and rebleeding the system.
Did they tell you what failed on your clutch? I would think, that even with abuse, it would be pretty hard to burn up or break a clutch in 4800 miles.
I would stand your ground, go higher up the food chain, and get them to replace whatever's broken.
Good luck!
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