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I've gotten a couple surveys in the mail about the BRZ (I know I've gotten some JD Power ones, I don't recall if any were from Consumer Reports).
On those surveys, I've trashed the BRZ. I like the car, but it's got problems, and the way Subaru is treating those problems is simply not acceptable.
I got tail lights replaced under warranty. Made an appointment, dropped the car off at 8am on a Saturday (I, like many other people, work during the week). Waiting. Waiting. Waiting. Get a call around 10. 'We finally brought it into the shop, they are dry'. Well, why don't you put some damn water on them? Waiting. Waiting. Waiting. No call. Finally I call them at 1pm. "Oh, the guy who is working on it is with another customer, but he'll call you back in five minutes". Waiting. Waiting. Waiting. Dealership closes at 4, I get a ride there at 3:45. "Oh, we ordered them, but we must have dialed the wrong number, that's why we didn't call you. Don't worry, we'll call you when they come in"
4 weeks later, no call. I call them "Oh, the tail lights? Yeah, they're here, come on by"
I spend another hour while some slovenly mechanic replaces them, leaving grease stains all over the rear bumper that I later needed to scrub with dish soap. Within 3 days, they're leaking again, probably because the guy wasn't using a torque wrench and overtightened them.
So now I'm still fighting with Subaru on this. I went to a different dealership, they don't replace them because their records show that the TSB has already been performed on my car. They even said "The guy probably overtightened them, that makes them leak". So now I'm waiting for it to rain and then get sunny out (the situation where the leak appears), so I can show them the leak and have them replaced again.
Oh, and even though I've got crickets, and the new fix is out, the dealership is insisting "No, that's not crickets, that's the normal sound". Yeah, OK, then why does it sound exactly like crickets, why didn't it sound like that for the first 2,000 miles I had it, and why don't the new BRZs on the lot sound like that?
It's like pulling teeth to get Subaru to stand behind their product and honor their warranty, so I've slammed them for that on every customer satisfaction survey I've gotten.
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