Quote:
Originally Posted by TCHawk
Same thing happened to me. What's worst is there's a dip in and out of the service area so I scrapped the bottom of my bumper too....I had a good weep while I waited (j/k). I'm still fixing what the wash did (polishing everything out again). This was at Kearny Mesa Toyota. Granted not a huge deal but it is annoying.
|
I had a horrible experience with the wash team at Kearny Mesa Toyota where I bought my car. when I picked the car up, it was half ass detailed, the adhesive from the shipping materials was still all over the car. I was ok with it because I was bringing the car back in 1 week for paint and fabric protection ($650). so I told the service writer and showed her the adhesive she assured me before applying the paint sealant that the adhesive from shipping would be removed. long story short, they did not remove any adhesive and applied the paint sealant over it. I took the car back again for them to fix, they still could not get it right. I had to get it done myself. I slammed them on the customer service survey, managers contacted me and refused to refund me for the paint and fabric protection, instead they offered me another detail job which I refused then their final offer was $200 credit, which I got them to cut me a check for because I will not bring the car back to them for any service. I recently took my car in for the first service at Mossy Toyota in Pacific Beach and they were great, asked for them not to wash and they fulfilled my request and I was in and out of there in 1 hour.
and back to the OP, I would be just as pissed as you are if the dealer did not listen to my simple request.