@
ptuning
Love their shop. Everyone is friendly (Toan, MrC, Ken, Mike, Patrick, Abel, etc.). After I arrived, without advance notice, Patrick gave me a lift to Avis to pickup my rental that I had already paid for in advance, since Avis claims they need 24hrs notice to pickup a customer. So as a bonus I got to experience his PTUNING exhaust on a NA 86. On a side note, I won't be using the Avis in Manassas again, their service is horrid.
The guys at PTUNING answer any and all questions, without becoming irritated or frustrated with you. They will give you a tour of everything and show you projects as they go through development. They complete their jobs within their quoted time (they actually got mine done early). Their prices are more than fair when you consider how meticulous they are with their work, as evident by their turbo system.
Their tuner suffers from extreme OCD, which is what you want from a tuner. Toan will stay working until he is satisfied, which is usually way beyond you're satisfied. Before he even saw me, he had my dyno graphs in his hand. He will breakdown every minute detail to you (AFR plot, Boost Plot, etc.) and explain where your restrictions to making more power lie. Even on a busy event and dyno day, Toan took the time to explain everything in detail to me, while a car was being loaded on the dyno. In fact, he still had my file from my first trip to PTUNING in 2006! He also gained some muscle since that last trip...don't catch him in a dark alley.
If there's anything I pick on them about it's because they are so meticulous with their work, they often are late to market so they miss out on early adopters. They often don't advertise as well as I think they should. Also, their website is a blast from the early 2000s.
I bought a case of ENEOS Sustina from Amazon, then a week later I get a message from Patrick saying PTUNING carries it, I would've purchased it from them had I known. I bought some TOM's tails and 2 weeks later I see a post in the classifieds that PTUNING has them. In my honest opinion they are just a little late each time but if you can get over that minor complaint their level of service is matched by few. I have yet to have an issue with them and because of that I'll go back...and I'm pretty hard to please, ask my girlfriend.
If I had to summarize their service I would say it's very much like Nordstrom, which is the pinnacle of retail customer service.