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I have been going round and round with a local dealer about my car over the past week and half in the form of phone calls and visits. In a nutshell the service mgr admitted lying to me to the regional rep as well as the gm of the dealership. The service mgr I spoke with about the HPFP, the windows, the trunk/deck popping, the rough idle/startup etc basically tried to say the car had been "misused" and under the Subaru guidelines they would void my warranty.
The service manager lied to the regional rep about multiple things including the type of gas I have been running in the car. This guy told the regional rep among other things that I told him I only ran reg unleaded because it was cheaper but I knew the car required premium. Also that I ask him if the cheap gas caused the cricket noise. This sent me into a world of pissed off I have never even thought about being in.
Being an anal retentive person and protective of my toys I decided from the moment I bought the BRZ to save every gas receipt for every drop of gas I put in the car being that it uses only premium. I do the same with my boats since they require 100% non ethanol. Hell I've even got the receipts for the touchless car washes too. Tend to keep most receipts due to work travel, write offs etc.
Long story short after the first two runarounds with that dealership I decided it was in my best interest to record future dealings with them. It saved my ass. In the meeting today with the gm of the dealership I played for him the recordings and to the shock of the service manager AND the regional rep I produced all my gas records. I had a nice little spreadsheet of gas, date, mpg, where etc that way if I drove my car to work vs my state issued car I could write off the milage for taxes, oil changes etc. I also brought in the transaction info from my credit card company AND the physical receipts showing the type of gas purchased. The look on the service managers face was priceless. The gm and rep got to hear the service mgr go on to tell me I knew nothing about cars, there was NEVER a TSB for the car, the HPFP or rear end noise. Even when I questioned the service manager about the crickets and information I had printed out with parts numbers, dates and revision dates for the HPFP he told me I just didn't know a lot about cars.
Also got the service manager to admit he told me it was all my fault that the windows were making noise because I had them tinted. The owner of the business that tinted the windows sent me a nice personal note via email that they have tinted many BRZs (as wells as 458 Italia's, 911s, Maserati, etc) and window tinting had nothing to do with this noise. Added that to the info I gave to the gm and regional rep as well. Also included about a dozen pages from this forum and another related to FRS/BRZ's.
Pretty sure the service manager is getting shit canned for this. The gm looked like he was going to come unglued halfway thru the meeting. The regional rep gave me his personal cell number, offered me every extended warranty available and promised the car would be fixed but if I did not want to keep it they would buy the car back. To cover their ass from the embarrassment I can only assume...
In the beginning I was thinking if I liked this car I could move up in a year or two to an STi or something. At this point I am so pissed about the whole thing I don't know if I would ever trust the Subaru brand again. The flip side is I REALLY enjoy driving the car. I took a back road home and went thru some little curves with the flogging molly turned up and the windows down and I was smiling the whole time. I went thru the car gallery pictures on here when I got home looking at all the amazing cars people own. So much potential with just basic items like wheels and tires, suspension, exhaust, etc even if I never touched the motor. I bought the gold 7/70 extended when I got the car not knowing how long I would keep the car being my first subi product and knowing that I could get a prorated amount back at any time so I am not sure what I am doing about the warranty offer. Going to sleep on it and think about it for a day or so I guess.
Btw, re the above post I will phone the regional rep tomorrow and ask him point blank if there is some type of new TSB or fix in the pipeline. Makes me wonder now why he was telling me we will fix the car...
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