Quote:
Originally Posted by mid_life_crisis
I don't tell other people how to do their jobs, especially when I have other options and don't know what options they have available. Not being trained in Toyota parts management, how am I supposed to know what his options are when the parts don't come up in his system?
Is it possible that the numbers are different between US and Canada?
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You don't have to tell them how to do their job, just ask them if they are doing all they can to help you. You have to make some assumptions here. If your told "I don't see that part number in my system" then ask, "how do we go about getting it into your system then, because I would like to order it". Remember these: Who, what, where, how, when? Ask questions and you'll eventually get answers.
Part numbers are exactly the same in both countries. All parts in Canada are ordered from Toyota USA who supplies all of North America.