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Old 09-30-2013, 02:44 PM   #2146
neutron256
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Quote:
Originally Posted by Starscream15 View Post
So before I go all ape-shit on FA20Club.com and cancel my header order, I want to know if I'm being unreasonable. Here's the story...

July 13th I order the EL Catted header and Perrin intake tube. Paid in Full. They immediately shipped out the tube. I was pleased!

July 27th-ish FA20 releases their UEL Header. I call them and ask if I can change my order to the UEL. (FYI, they say this order change wont affect the time it takes to fill the order.)

Granted, when I placed the order they said there was at least a 4 week lead time on the header, so I waited 6 weeks before contacting them for status. Reason being was I wanted to see if I could have the parts by the weekend of Sept. 8 (Proving Grounds). FA20 said they had some headers done but they were out getting coated. FA20 had me check status with them on the 6th, unfortunately they would not be able to get the part out in time. No big deal to me really, I figured it would be shipped out and I'd get it the next week (Since it was being coated, right?). Dude tells me he will update my paypal payment with the tracking number as soon as he gets it shipped. SWEET, Right?!....

Skip ahead one week (Sept. 13th). I still hadn't seen anything for tracking info, so I figured I'd call. Left a VM, no call back. It was a Friday so I was patient. Come middle of the week last week, still no call back. I called on Wednesday and got the guy on the phone. I know he remembers me, he knows my name. He says oh hey! I just got a couple headers back from the coater, I should have yours ready to ship out today or tomorrow (18th or 19th). At this point I'm steaming inside and want to rip the guy a new one. He's always been nice on the phone so I play nice and we end the call.

Now here's my dilemma.

The mistake I've made to this point was not being the squeeky wheel. Reason I feel that is they were ready to try to get one out to me the first week of September so I could have the header for Proving Grounds. At that point I *could* have been called the squeeky wheel and they were willing to ship one out to shut me up and probably screw over a different customer. This header is also a part of their Turbo Kit. Meaning, that's a big money maker and I'm sure they are prioritizing those orders and I'm getting pushed back.

The thing that steams me the most is I placed this order a few weeks after the first day of summer and now I'm about 4 weeks till the car goes into storage and will not likely get to enjoy the part. I gave them 13xx bux 2.5 months ago and I keep getting pushed back?

First world problems, right?
You still don't have it?! Personally I would give them one last call and say you need it shipped today or tomorrow, and they need to provide a tracking number to confirm it's been shipped. If they can't do that then get your money back.

I've heard really good stuff about FA20club, but also there seem to be several stories like yours where they just seem to forget about someone's order.

Good luck.
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