|
Update: I went back to the dealer and talked to the excellent service rep that I originally set up the repair with. He said none of his notes were present, which is what I suspected. He said the regional parts manager made them put that clause in and say it wasn't warranty, probably to cover their ass. I asked for her name and contact info, and he said they weren't allowed to give it out, but to call SOA back and make sure to follow up.
At this point I don't know who changed the wording in the description of the problem from mine to something way more severe. He also confirmed it was her that said "the car's not designed to be shifted at 7000k RPM." What a crock.
This is going to be a pain in the ass to fix, and I don't know exactly who a BBB complaint would be against if it was a regional parts manager who's screwing me.
|