Quote:
Originally Posted by jamesm
FWIW i see it this way: Toni is doing his best to provide value within the shitty framework ecutek provides him. He is negating the 'locked in' argument by just offering free updates for life, essentially. the problem is that this is a completely unsustainable business model, as every new customer mean just a little less time to service the existing ones (or any new ones, or do anything else for that matter). it will eventually consume him and the negative reviews will pour in as people wait for updates, just as it did with visconti.
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Totally agree with that, but over THREE WEEKS for a lousy *.BIN file?? and after FOUR unanswered emails?? This email is a requisition for my FIRST 3rd > WOT pull, not for an updated re-tune/re-cal. I'm in Australia, so it might be an OK stunt for him to pull it off with me, but I'm not gonna hold back from badmouthing EcuTek and FA20Crap.com any chance I get.
Not my fault if he has a shitty business model and over promises 'lifetime tunes' and can't even deliver within at least a fortnights timeframe to a customer *one single lousy tune file*.
If he can run a decent business he will have more people onboard to help him.
Still waiting on my P3cars vent since paying for it June 26th..