Quote:
Originally Posted by Ninjin
Calling the product "a piece of shit" is hardly constructive.
And he has been insisting to potential customers of JDL that the current design rattles against the skid plate. This issue was fixed almost immediately after it was discovered. I find that sort of behavior to be very disingenuous.
I think the responsible way to address the issue would be to say what was wrong, and what JDL's response has been. Just complaining about issues without either giving the vendor a chance to address the issue or acknowledging their response is a jerk move.
With some megacorporations, customers do need to complain long and loud to be heard and get problems solved. JDL definitely does not fall into that category. They care about their customers and products, and they listen to people, no need to shout, as it were.
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Fair points. I agree.
There are better ways to handle situations, this is a good example.
I'd hate to operate my business in this type of enviroment!