Quote:
Originally Posted by diss7
I am serious.
What more feedback do you want from the guy? He's posted a video and voiced his discontent.
I'm not digging at JDL. But at the same time, they are open and honest and help their customers because that's what you do in business.
You're almost suggesting that because of previous issues, @ ft_sjo should just sit down and shutup about further issues.
Whether JDL have resources for customer service or not is not the customer's problem. If JDL choose to operate their business with this type of structure, be it on their head the result of operating this way. NOT the customer's responsibility to 'consider it'. |
Calling the product "a piece of shit" is hardly constructive.
And he has been insisting to potential customers of JDL that the current design rattles against the skid plate. This issue was fixed almost immediately after it was discovered. I find that sort of behavior to be very disingenuous.
I think the responsible way to address the issue would be to say what was wrong, and what JDL's response has been. Just complaining about issues without either giving the vendor a chance to address the issue or acknowledging their response is a jerk move.
With some megacorporations, customers do need to complain long and loud to be heard and get problems solved. JDL definitely does not fall into that category. They care about their customers and products, and they listen to people, no need to shout, as it were.