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He is still doing business as usual.
It took a week (which is still long, but not as long as before) but I did get a response to a datalog I sent (under normal priority). It was more than the usual "looks good" and answered my direct questions about why it looked good.
While not perfect, it's an improvement.
Also, now that he has a 93 octane tune (FI MAP2) it is a night and day difference over the 91.
Finally, while you can see from earlier posts that I am not a fan of the customer support, all things considered, I don't blame him for not posting a response on here.
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