[Sensisnow]

Originally Posted by mikalem

Yeah, I'm with @Sensisnow on this entire debacle, I was just lucky in some regards, having to pay extra to others to help resolve what should have been better engineered in the first place. Rich insinuating that it was user error is ridiculous - and it is actually evidenced in @cobrabyte and @post_break's install video - to get the old line off you had to cut it - the new one was easy to slip on, creating no seal at all. I didn't know that until after the fact, had to educate myself on the types of automotive seals to learn that - in doing all of this I realize you would have been better off buying the parts yourself and just engineering it completely on your own. The only really difficult parts are the ECU, and the tuning. I paid WAY too much money to Visconti for this level of treatment. If you decide to install his line coupler, #1 it's over kill, and #2, it's not reversible. The kit is no longer plug and play at all at this point, which if I had known that, I would have skipped it all together - I didn't know I'd be part engineer/part guniea pig for his company. Money gone, and a lesson learned I guess. Let this be a warning to others, I hope John realizes it's not good to try and milk a little more profit out of something that was designed badly in the first place.

Compare this to Whiteline's com-c problem, they have had no issues with sending me replacements to resolve what is essentially an engineering problem. No shipping, just proof of purchase. This is how a business should behave.

They've shown their true colors now. They've always been about the money and nothing more. I went with them because they promised unlimited free updates, even though they were more expensive. Yet, if you complain about their lack of response when asking about your tune, they make sure to remind you that it's a "free" update and ask you to be patient. After a few weeks, you'll get a new tune that was never optimized for your car...if you're lucky. I sent John new logs over 2 weeks ago and haven't heard a thing from him yet.