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Old 07-30-2013, 07:36 PM   #516
ekset
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Join Date: Apr 2012
Drives: Five Axis Edition Toyota Prius
Location: Portland, OR
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Quote:
Originally Posted by Synack View Post
I contacted them, and while they were nice, they basically said they can't help because I now live 1000 miles away from original dealer installer. I could attempt to pay for my own reinstallation kit and reinstall myself, which I don't think I am good enough to fully do that. But I also don't think I should need to because it was improperly installed the first time. There has to be a plan C where I don't drive 2000 miles round-trip or I have to use my own money to buy a reinstallation kit and attempt to install it myself.
If the issue you have with you kit is installation related, that is not something that FIVE:AD can warranty. But there are solutions, such as the re-install kit.

It is difficult if there is an install issue and the installing dealership is not available to assist in resolving the issue. Keep working with the FIVE:AD team to see what might be possible.

Thanks!
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