Quote:
Originally Posted by Dezoris
Burden of proof is on you. Point is you have to pay up front which is thousands in court costs and legal fees that you may lose, when either the OEM shows up to court of the dealer. Huge risk, lot of stress, and money just to file and start the process.
Not as easy as empty threats, most car owners are not going to park their car broken and waste half a year taking a manufacturer to court over a 1k repair bill.
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Then find a better dealer... or a better car manufacturer.
To be honest, a smart dealer doesn't sell cars. They sell a service and an experience, so in the long run their marketing efforts are geared towards grooming new customers and not so much retaining old ones.
If some dealer does this to me, I do two things: 1) send a written complaint to Subaru, and 2) take my business elsewhere. Enough of the first, and the manufacturer will step in to resolve it as it is a hit on the manufacturer's reputation.
And if you were completely wronged and the dealer still refuses? Feel free to document it and let the local news station know. They love a good investigative story.
-alex
P.S. This is assuming you have a valid warranty claim to begin with.