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First off he was on the tail end of the group buy. He was unhappy with the wait and asked for "compensation" What we did was stayed later at work and bumped him up on the order list. We then sent the header to the coaters last week. He wanted a photo or else I should refund him. Ive been awaiting a photo from my coater. I wake up to an email this morning saying he has filed a charge back. Since its in motion nothing I can do now
Everything we make is built upon order. All materials were bought in bulk with the payments. That is how we were able to offer the cheaper price of the group buy. Sorry if you didnt like the wait time. Hand made quality that surpasses whats out takes time.
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