[deange]

Suba Steve, I would agree with you if the majority of the coolers Mocal sent out were defective. If they were I think we'd have heard about it prior to now. As Chris said "It's true that a few of the coolers that have been sent out have had a leak(most have not leaked at all)". I might even agree with you if they could offer any kind of eta on a replacement.

If you've already sold something and there is an issue you do what ever you have to in order to fix the product that has already gone out the door. At least make an attempt.