Quote:
Originally Posted by deange
Chris was very nice over the phone and I'm sure most of the stuff they actually make works very well.
This particular product has issues and I certainly didn't hear about it before I bought one (purchased a week ago). I wish someone had said something and that's why I posted.
All that Chris offered was to send him the defective part... wait around for a new part. It wasn't that they weren't "able to" get a replacement cooler to me. They weren't willing to. Any other place I've dealt with when there is an issue with a part usually goes more like this: Something is wrong with our part? We'll send you a replacement and a shipping label to return the bad part, or even we are going to overnight you a new part, don't worry about the old one.
The kit is nice and well thought out. I'm just not going to pay extra for a kit and not get what I feel like is the appropriate response when something isn't right. If I had been paying someone to install this for me I'd be out a some additional money since generally people aren't going to work for free when parts you supplied are the issue.
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I'm going to have to stop you right there. He let you know that they are waiting for replacements. He let you know why they aren't buying them from other vendors. Why would they buy a part from some other vendor when they could potentially have the same issue?
Perrin will replace the part when they get ones they find are up to their standards. This isn't a perrin part but a part from another company that malfunctioned so it definitely is a unique situation as they would most likely have just sent you another one right away.