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Chris was very nice over the phone and I'm sure most of the stuff they actually make works very well.
This particular product has issues and I certainly didn't hear about it before I bought one (purchased a week ago). I wish someone had said something and that's why I posted.
All that Chris offered was to send him the defective part... wait around for a new part. It wasn't that they weren't "able to" get a replacement cooler to me. They weren't willing to. Any other place I've dealt with when there is an issue with a part usually goes more like this: Something is wrong with our part? We'll send you a replacement and a shipping label to return the bad part, or even we are going to overnight you a new part, don't worry about the old one.
The kit is nice and well thought out. I'm just not going to pay extra for a kit and not get what I feel like is the appropriate response when something isn't right. If I had been paying someone to install this for me I'd be out a some additional money since generally people aren't going to work for free when parts you supplied are the issue.
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