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Could it have been damaged in shipping? I doubt it. Perrin's stuff was packed well, and the cooler was inside a box, in another box, inside another box when I got it. I know I didn't damage it either.
The mistake isn't that big of a deal. Stuff happens, things slip by, it's the real world.
What I ask of a company is that when stuff does happen, they do what they can to make it right. Apparently Perrin knows they have been having a problem with the cooler, but I still wound up with one. When I did have a problem they basically said... sorry, can't do anything for you.
That does bother me and that is why I'd recommend against trying to buy that particular product from Perrin. They don't actually make it, Mocal does. They put their name on it and mark it up. I don't mind the markup either since they supply all the parts in one nice box. I just mind it when won't support a product with their name on it.
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