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Originally Posted by ill86
Edit:
I too am eagerly awaiting an update. :-)
See? We have something else in common besides whitty internet catch phrases!
:happy0180:
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And as an update, I haven't heard anything back from Subaru Corporate yet. I plan on giving them a call at the end of the week.
When I picked up the car, the service manager was not there to see me. As an obviously disgruntled customer, if I was in his shoes I would have made sure that I was there to speak to me when I arrived. He is in a customer service role, and doesn't seem to have that part of his job mastered yet. I wish that I had taped the phone conversation. It is legal to tape in state phone conversations in South Carolina.
As an interesting part of this entire situation, I received no documentation that my car was in for service. I asked very nicely to receive a printout, but was told that the Service Manager stated that they do not write up documentation when they cannot reproduce the issue. I mentioned the lemon law and that I have never been to a dealer that doesn't document all customer warranty interaction. Even though parts were "ordered" to fix the taillight issue, I received nothing to say that I had ever been there even after my request.
I have been in touch with the manager of the dealer two marque dealer(Porsche/Subaru), and she asked for me to submit my complaint to her in writing, which I am after I hear back from Subaru. I also sent the photo of my taillight condensation to the Subaru Dealer Manager as was requested, since the contact information for the Service Manager is not yet listed on their website.