Quote:
Originally Posted by topazsparrow
I'm not sure I would have gone directly over their heads like that. Pissing off the dealer isn't a great way to start your relationship with them.
you have to remember they get a lot of people who think their yaris is a ferrari and come in for every little thing they *think* could be wrong with it. They're used to dealing with people who have their heads up their ass when it comes to talking about cars and diagnosing problems.
I would have at least spoken with the tech in person before hanging up and calling subaru about it. You stand a good chance of making the situation more difficult to deal with. It's usually a last resort if the deal isn't willing to cooperate, not a go to move.
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Wasn't the technician. It was the service Manager that I spoke to.
I have another dealer that I can go to that I personally know the Service Manager at. It's a longer ride, but that is plan B.
There was not talking to this Service Manager. I work with people everyday in situations like this. It wasn't going to go anywhere productive with this guy. I paid for a vehicle with a warranty, part of his job is to provide the service end of that warranty.
I did speak with two other service people at this dealer. Without getting too specific, the Service Manager is new, formerly worked with Porsches, and may believe that working with Subarus is beneath him.