Quote:
Originally Posted by WolfpackS2k
JD Power is THE standard, so nice try.
And if car makers want to make more complicated cars then they need to make sure they get it right. Plain and simple.
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I don't dispute it's the standard... It's just really misleading the way they do it. If they called it something like a 'general satisfaction survey' rather than 'initial quality' it'd be okay. Quality implies to most folks: 'is this going to break? ' not 'is this intuitive?'. If they made the details available to a regular buyer for a nominal fee it could be really useful when shopping for new cars, but as far as I know they don't.
And I completely agree that manufacturers should do things right the first time or suffer consequences... I just don't like the way JD Power couches things then releases public facing awards without any real details.