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CSG Mike · 06-13-2013, 03:03 PM

force them to document:
- the customer complaint
- the observations of a ride-along (tech will need to ride with you, you need to replicate problem)

Even if they do nothing, you have documentation.

06-13-2013, 03:03 PM	#183
CSG Mike Join Date: Jul 2012 Drives: S2000 CR Location: Orange County Posts: 14,564 Thanks: 8,942 Thanked 14,213 Times in 6,856 Posts Mentioned: 970 Post(s) Tagged: 14 Thread(s)	force them to document: - the customer complaint - the observations of a ride-along (tech will need to ride with you, you need to replicate problem) Even if they do nothing, you have documentation.