You might as well just post, "I know nothing about contract formation, commercial law or the UCC." To anyone who has taken a basic contracts class, that's what your post already looks like, complete inanity.

Why do I see this ending in small claims court? Perhaps we can get Judge Judy or ole Wapner on the case? I would love to see how that would play out.

The very fact that you do something so unethical and petty as pass chargeback fees to customers is reason enough to avoid your company. The rest of this thread isn't even needed.

I'm glad to see that you did try to make it right, and the OP is being a little unreasonable IMO. But I'd still never place an order from you with that policy in place.

And maybe next time you order parts from anyone, you call or e-mail them first to see if they actually have the item(s) IN STOCK, IN HAND. When I need parts for any of my cars and I call someone and they say: "yeah, I've got one in stock", I ask them to go and actually pull the item and hold it for me so I don't drive there and they go, whoops musta been sold and the inventory hadn't changed yet.

Yeah, I am kind of surprised they have that policy publicly written on their website. I would think that would violate their agreement with the credit card companies or whatever vendor they use to charge credit cards.

Wow, this still hasn't been settled huh?:bonk:

It's usually not but depends on the service provider. However most companies just consider it a cost of doing business and try to avoid chargebacks through other means (like customer service).

Credit companies charge us fees when customers initiate a chargeback claim. We want to help avoid that by having the customer contact us first so that we can get it settled. Before implementing this, we would have instances where people would initiate chargebacks without even contacting us first, and then we get hit with fees for it.

Chargeback claims are usually for instances where the customer does not receive the product and the vendor is refusing to refund the customer. In this case, I am at no point refusing to refund the customer. I have tried to offer several options where I could refund the customer. I would refund the full order, but the customer has the overpipe and is not returning it free of charge. At no point in this situation was a chargeback initiation even a valid course of action.

Technically, that's for the credit card company to decide, but even if it were a valid chargeback, you would still charge the person 50 dollars under your chargeback policy. Has CZP ever had a valid chargeback filed against it, and if so, was it filed by a True Scotsman?

Our business relationship soured precisely because of your chargeback policy. Do not threaten to steal from your customers if you expect them to be reasonable about curing your unilateral mistakes.

Btw, I've got an overpipe and a Q300 exhaust (Thanks @Captain Insano) sitting in my garage waiting for the piece that connects them, any updates from Berk?

I apologize if you feel that I threatened you, that was never my intention. I merely warned you about the chargeback in order to save you $50. I thought I was helping, especially in the instance where the case would go in our favor. Most chargebacks get denied by the credit card company and go in our favor. Fraudulent customers place orders and have them delivered to different addresses. They then claim that as "not delivered" and place the chargeback to try to get free parts. We don't normally refuse refunds to customer unless there is some evidence of foul play.

I have contacted Berk to try to get your order expedited. They are still giving me the same ETA of Mid-October, but will keep you informed if that gets updated.

This is directly from Berk.

"Hey Mike,

BT8604 is still backordered till mid-October."

"Hey Mike,

Sorry about that. I should of confirmed with you before I shipped it out."

"Hi Mike,

If you want I can send a call tag to the customer and get that part shipped back to Berk and credit you guys. Sorry for the mixup and I'm hoping we can make it right with your customer. Let me know."

So then, even in the small number of cases where a valid chargeback exists against your company, you still steal 50 dollars from your customer.


Am I understanding you correctly?

This is kind of going off-topic at this point, but we still get hit with fees regardless of the outcome. It's very rare that we walk away from a chargeback without having lost money, even if it rules in our favor.

If you have any other questions about your order, please feel free to contact me.

Well, Mike, the topic is "Concept Z Performance (CZP) will steal from you, literally."

You just admitted to stealing from people who have legitimate chargebacks against your company. I'm pretty sure we are precisely on-topic with our discussion.

You have no idea how Amazon works, apparently.

Amazon inventory can be divided up into 3 large categories:

1) sold and fulfilled by Amazon
2) sold by 3rd party seller and fulfilled by Amazon
3) sold and fulfilled by Amazon

Amazon does ship partial orders without warning, usually it's at the seller's discretion. Usually they won't do this though, because customers can complain and the sellers could lose out on the payments because of Amazon Marketplace.

Amazon also provides free return shipping, however it involves a prepaid shipping label that requires you to drop off. They almost never issue a call tag unless it's an epic failure of sorts.

I'm mostly adding info and going off topic to this because I can.

-alex