Gowans Toyota Devonport
Mike Maria

9/10 - lost 2 points for not agreeing on the trade price which I pulled from the table but gained 1 back for the red carpet that I had to walk to get in the car this morning when I picked it up

Really easy to deal with, constant contact before I even met him. Really happy and if anyone is looking for a blue GT manual and feels like a boat ride, give Mike a call as the GT is due for delivery in August and was unsold when we last spoke about it.

Called him last Monday, saw him Thursday, collected today.

And he found me a plate that had the numbers 86 in it. He went above and beyond on that one. I had already chosen a plate out of the box and while I was off at the bank getting a cheque, he called Service Tasmania to see what they had in stock. Here in Tas we have 1 letter, 2 numbers, 2 letters so stoked to have 86 as my numbers.

Hi everyone... I'm a Melbourne based dealer and we have just secure 2 86's for October delivery. They are both GT grade in the red. One is an Auto and the other is a Manual.

If your interested you can reach me on 0424 269 206

Probably not the right thread for this?

Funny the warnings about Melville Toyota. Not only did 3 different friends (2 from work, 1 close) warn against them, but my sales rep at Prosser Toyota frowned on them when he asked if I had shopped around (I hadn't at that point).

Still waiting for an update, but given that I only ordered a month and a bit ago I am not holding out hope of positive news anytime soon. Still getting a hard time from the missus though ;)

All the best LazyZed, hopefully you can hold out plus also hold out vs the hard time from the missus!

I too had placed an order with Melville Toyota and was surprised to find out afterwards about the negative feedback. In my experience nothing wrong with them, they answered my enquiries promptly however, they are very firm with pricing which might rub some people the wrong way.

Prosser were firm with pricing, even after showing them the online advertised drive away price on the Toyota website (fineprint is their escape clause :paddle: ). Still managed to wangle them down a bit with my charms :wub: :bellyroll:

Going to have a chat with them next month for a status update. No point harassing them every second week as it will just tick them off.

A big UP for CITY TOYOTA SERVICE - NORTHBRIDGE. :clap:

Been keen to install my TRD Door stabilizers the past few days, have simply been unable to undo them. Called up Chriss and Terry there to see if they could help me out.
They said, 'Sure, no problem. Bring the car around and we'll sort it out'. Spent about 15mins trying to get the last phillips head crown off the door clasp(chassis side). No charge at all for that.

But damn, that last phillips screw has a bunch of blue loctite on that. Gonna be installing my stabilizers tonight! :thumbsup:

*EDIT*
Damn.. just re-read the start of this post and realized it was for PURCHASING, lol. Maybe a SERVICE thread might be a good idea.

I want to see pix!!

I'll get some up tonight! It will be in my build thread(check sig)

** EDIT **
Check my sig for the update door stabilizer pics(sorry for the minor thread-jack)

Midland Toyota, WA
 

Name of Dealer and Location: Tori, Midland Toyota, WA
86 Spec: Silver GT MT
Date Ordered: September 2012
Approx. Delivery Date: N/A
Approx. Waiting Time: N/A
Dealer Delivery Charge: ~$2k
Total Price: $34k
Customer Service Rating: 9 for the dealership. But I'd give Tori a 10. Give him a call.
Comments: Tori and his team in Midland are a better bet if you are looking to place an order for a GT (I'll say GTS's are hopeless). Give Tori a call if you are looking for a GT. He hooked me up with a fallen through deal.

Name of Dealer and Location: Sydney City Toyota Waterloo branch
86 Spec: GT Manual
Date Ordered: June
Approx. Delivery Date: Unsure
Total Price: ~36k with extras
Customer Service Rating: Absolutely terrible. 2/10 (saved only by Andrew)

Basically the salesman whom I won't name for his sake, completely ignored me and stuffed me around. No communication whatsoever, no response from emails. When I called he was rude, condescending and spoke at a million miles a minute and hung up.

When I turned up after making an appointment, he almost did not acknowledge my presence and made me wait 20-30mins whilst he had a la-di-da conversation with someone else. I was so fed up I considered going elsewhere but then didn't want to lose my spot in the queue so stayed.

Most questions were answered with 'I don't know'. Promises to send any sort of tracking or build dates were only sent after calling and emailing 3 or more times.

I had to bypass him and deal with the Sales Manager, Andrew, who was more helpful. If you can help it, DO NOT go here.


Name of Dealer and Location: Penrith Toyota - Peter Lipovic
86 Spec: GT Manual
Price: did not purchase
Customer Service Rating: 8/10 In my fustration from the above, I went to quite a few dealerships, asking around for wait times etc etc.

I must say Peter was a standout, he was very friendly, honest and approachable, and continued to give me courtesy calls afterward even though I did not place an order. I would recommend him.

i couldnt agree with you more about the waterloo branch rating i had the same dealings, but 2 of the salesmen are okay, cant remember their names its been so long.

subaru dealerships seem to be good with whom ive spoken to, though they all are really trying to push how much involvement and enginerring subaru did in development thats my only minus, subaru waitara and petersham where great didnt have to wait long at all, thats probably the reason im going to end up going subie but if i do go toyota i might go mosman and try and find the saleswoman that was probably the most helpful out of all the dealerships i've been to(and no its not about how big/small her "smile" was), cant remember name again sorry lads.

Name of Dealer and Location: Stewart Toyota Rockdale, NSW
86 Spec: GT MT
Date Ordered: September 2012
Approx. Delivery Date: N/A
Approx. Waiting Time: N/A
Dealer Delivery Charge: ~$2k
Total Price: $34k
Customer Service Rating: Don't bother buying 86 from here. 2/10

Comments: Extremely fast in selling the vehicle, however when I chase up for any inquiries they are impossible to get a hold of, you can leave a message for the Manager/Sales Rep everyday however they won't bother calling you back.

I tried to cancel my order shortly after due to legitimate sudden changes in my circumstances, and the fact that there is no estimated delivery date, however the Manager will make sure to make things difficult for you. It took them a week to get back to me re cancellation, suddenly saying that there is now a batch no. available etc, but when asked, still with no estimated delivery date.

They initially wanted to charge a 5% (of vehicle price) cancellation fee however backed down now from that and will not refund the $1000 deposit. They are not interested in negotiating (kept saying that it's your bad luck), don't care about customer service, and will only look upon the fact that it's a signed contract (with no confirmed delivery date) stating that it is legal to do so.

If you are interested/looking to purchase an 86, don't waste your time with this dealer.

Gotta give a massive shoutout to Pennant Hills Toyota.
always exceeding my expectations.

:)

No contact from dealer
 

Name of Dealer and Location: Sydney City Toyota Waterloo branch
86 Spec: GTS Manual
Date Ordered: 6 June
Approx. Delivery Date: Now December 22
Total Price: ~36k with extras
Customer Service Rating: Absolutely terrible. 2/10

I've been reading the comments in this section, and can absolutely agree that the service from Sydney City Toyota Waterloo is woeful. I ordered my car on the 6th June, and have had no contact from the dealer. You would think they would call me at least once to let me know what was happening, especially given my original delivery date was "September".

My sales rep quit, and they didn't contact me to let me know who was looking after my car. It was only after I called them that I was advised who the new person was. My new sales rep who I wont name is terrible, and knows less about my car than I do.

Big thanks to everyone who posts here, because without your posts I would be in the dark. Word of advice for anyone looking to buy a new Toyota: dont go here.

I hope that's a typo! $36,000 for a GTS with extras...

i work with john and he is fantastic gentleman and very professional at his job and as a fellow car salesman you will be looked after...(there is a reason why is rated one of the best toyota salesman in australia)

This isn't related to a 86, but Phil Gilbert Toyota in Lidcombe, Sydney. I was looking to take the new Corolla for a test drive for my parents.

I walked in asked if I could go for a test drive, from the get go I go no service whatsoever, said how was I thinking of buying the car. I told him is that relevant at the moment, I would either get a novated lease, or finance it or buy it outright I haven't made my decision yet.

He said I had to do a test drive at fleet sales, I was like wtf? Why would I want do do that for?
He then said okay you'll have to book one in, I'll take down your details and we'll call you tomorrow.

Didn't get a call today.

Simply. Pathetic.

Drafting a very nice email to their management this arvo.

I haven't seen any one else post on Prosser Toyota in Gosnells, WA, so here's my verdict:

Name of Dealer and Location: Prosser Toyota - Gosnells, WA
86 Spec: GT Manual
Date Ordered: January (I think - original 18 year old orderer couldn't pay for it when the car arrived, so I got lucky and snapped it up)
Approx. Delivery Date: October
Total Price: $33990
Customer Service Rating: Very ho hum. 6/10

The guy I dealt with (Sam) was a good guy, but I had hoped to have my old car (a Corolla, in good order) traded in. Red book range for the trade in at the dealership was $5-7K. The Prosser Toyota valuer (some arrogant bloke who kept telling me he had "30 years experience") offered me a measly $2K and clearly did not want my business - I assume this is also related to the dealership manager's focus. Fed up, I bought the 86 outright, bought none of the options they offered me (because I was fed up) and drove the car out of the show room the next day. I then listed my Corolla and sold it for $7.5K within 18 hours.

Funny thing is, I would have taken $3-4K as a trade in but they were so unwilling to work with me that they lost out. Buying a car is hard enough without valuers thinking they know everything and trying to rip people off based on expecting people to make dumb financial decisions because they're emotionally attached to a particular car.

Name of Dealer and Location: City Toyota, Stirling Hwy, Nedlands WA
86 Spec: Pegasus White GTS MT
Date Ordered: January 2013
Approx. Delivery Date: 2014
Approx. Waiting Time: 1 year
Dealer Delivery Charge: ~$1.7k
Total Price: $40k, including spare wheel, reverse sensors and full tank.
Customer Service Rating: 9. Julian and Vince were awesome.
Comments: Had the best dealership experience I've received from these guys. Definitely worth checking out. Not necessarily the cheapest but their customer focus was a real breath of fresh air and their commitment to informing customers on the status of their order and any changes to the car seemed really impressive.

Name of Dealer and Location: Nunawading Toyota (Melbourne)
86 Spec: GTS Manual
Total Price: $44,000
Customer Service Rating: 8/10, you'd want it for the price
Cheekiness Level: 11/10

Check the number, $4500 more than list price. On top of that they were offering my $5000 trade in on a car everyone else was offering me $8000 (I sold it privately for $12,500).

Oh, and did I mention it was a demonstrator? Basically he said if I wanted a car immediately I had to "pay for the privilege". For a deal that was $7,000 worse than I could get anywhere else that is a shed-load of 'privilege'

He tried it on, I said no and bought elsewhere.

Name of Dealer and Location: Rosebud Toyota (Melbourne)
86 Spec: GTS Manual Aero
Date Ordered: Late Feb
Approx. Delivery Date: Mid March
Total Price: $41
Customer Service Rating: 8/10

I lucked in and found a car that was ordered by someone else but their finance fell through. I only had to wait three weeks for the car.

Delivery was fine. Nice enough guy but the reality was I bought the car on the phone and only met face-to-face once and that was when I was picking it up.

I was leasing the car and had a few troubles getting the leasing company and the dealer in sync and felt they could have been more pro-active with better communications on the process. In the end the car was at the dealer for an extra three days whilst they sorted out the paperwork.

Having said that they did go the extra mile for me. They brought the car up from Rosebud to their Mornington branch to save me the extra trip and they salesguy came in on his day off to try and fix the issues with the leasing company.

I was mostly happy with my BRZ delivering dealer (Subaru Interactive Docklands), but head office service left a lot to be desired. Disorganised and uncontactable.

Name of Dealer and Location: Terry Shields Toyota - Jun Teodoro
86 Spec: GTS Manual Pegasus White Feb 2013 Build
Date Ordered: 24/04/13
Approx. Delivery Date: 25/04/13
Approx. Waiting Time: 1 day
Dealer Delivery Charge: N/A
Total Price: 37440 - Reverse sensors, reverse camera, 35% window tint, half tank of BP98, 6 years factory premium extended warranty
Customer Service Rating: 10/10
Comments: The car was a order that was cancelled by two people in the queue. Jun is also a close friend. And sold it to me at the ridiculously good price, plus including extras.

Name of Dealer and Location: Sydney City Toyota, Waterloo
86 Spec: White Manual GTS
Date Ordered: January 2012
Approx. Delivery Date: Was quoted 6-8 months
Approx. Waiting Time: Cancelled order after 6 months.
Customer Service Rating: 2/10

I should have taken note of similar ratings for Sydney City Toyota, Waterloo on this site. I had to constantly chase the dealer for any sort of information on the car (took 3+ months to get the tracking number). I was told a 6 (likely) to 8 (max) wait for the car but after 6 months the car still didn't even have a solid planned production date. When asked again the dealer said the earliest 'planned date' is September (8 months) but even then that wasn't a certainty. In all likelihood it would have taken at least a year to arrive. The dealer said he quoted me 12 months which was false because I never would have placed the order. I can't recommend these guys but they receive a 2/10 because there was no fuss in refunding the deposit.

Name of Dealer and Location: Cannon Toyota Heidelberg [Victoria], Sale person no longer with company and no replacement was shared to me.
86 Spec: GTS 86 MT Pegasus White
Date Ordered: 19 Feb 2013
Approx. Delivery Date: Indicated Jun 2013
Approx. Waiting Time: Delivered 6 August 2013
Dealer Delivery Charge: $1895
Total Price: $39,708.99
Customer Service Rating: 3/10
Comments: Lack of regular communication from the dealer, lucky I hassled them for a Online Tracker login [wasn't going to be freely given]. Then severe markup on RRP OEM items [quoted $200 for mud guards fitted, $120 just for parts RRP $85], tinting in the $1000 mark. Sales person left about month, month an half before delivery. No follow up word from the dealer on who was handling the sale from then on. Then contact 2-3 weeks before delivery about finance options. The delivery date moved on a daily basis towards then end after confirmed days, then was informed of the cars availability via e-mail, then with no final follow up of delivery time on date of pickup. Then on pick-up a random person who didn't seem to know about the deal handled the hand-over and then stressed "10/10" for customer service for the Toyota feedback. I told them flat out would never recommend them as a dealer and I got better customer service from RACV for my car insurance.

All over, very underwhelming experience. Not sure what I expected, but I figured when I'm spending 40k on a new car I'd like some kind of attentive service.

haha this is crazy just had the exact same experience with gosnells and can back up your review word for word pretty much. I had graham as my salesman and he was pretty straight forward didn't try sell me the car really but they tried offering me $3000 for a trade in which i said don't worry about then sold for $5000 that afternoon privately worked out nice :)

I would say go to gosnells if u just want a straightfoward sale at sticker price. I dont think there into making deals or trade ins. I didn't bother with any extras either and just told the salesman he was wasting his time.

cheers for the reviews about melville aswell boys almost went there

Perth CityToyota

Made a booking on their website, got a phone call back within 15seconds and then told me that I had to put down a deposit of $500 for a test drive, which caught me off guard as I never heard of this practice before. Nevertheless, I still said ok to it since the lady who handled my booking (forgotten her name) explained that it's fully refundable pending test drive result.

She told me that she'll send an email with the $500deposit contract to my email and I told her that I wish to test drive the car the following week to which she assured will be no problem.

A week later, I still had not received any email or calls from them. I called them yesterday, reached reception and was told no one was available to answer me. Receptionist got my name, number and my situation and said someone will call me back as soon as.

Since then, I've no contact from them as of today. You'd think it'll be quick and easy for them to call back, but I guess they don't feel like I'm a genuine potential customer.

New Town Toyota
Made a booking with New Town via website again, and also got a call back almost immediately.

Lewis (Lee), the guy I talked to, was extremely easy to talk to compared to City Toyota whom focused more on the deposit and how City Toyota has the priority delivery of 86 to Perth.

No deposit needed for the test drive with New Town.

Will edit this post about the customer service experience after my test drive with New Town.

*Update Post-Test Drive: Went to New Town Toyota for my scheduled test drive. The agent I was booked with was busy with a prior customer and actually asked me if I'm okay to test drive the car by myself. I was surprised at this, in a good way! Took the key fob from them and got around to driving the car at my own (legal) pace and route.

Came back to them (Lewis & Sam) and chatted about the drive and the car. It's like chatting to old high school friends you have not seen for many years. It's really casual and there is no sense of any pressure to make me commit to buying one.

I've still one more car to test drive (Mercedes A250) before I make my final decision. The 86 is on top of my list at the moment despite some reservations I have about that car. (i.e., Odd placement of the side mirror housing, huge blindspots behind the taillights, and the reviews weren't exaggerating about the unpractical rear seats)

**side note: Still no communications from City Toyota Perth. They can go to hell for all I care. I hate dealers like these. You'd think they'll treat you better since my first and current car came from them. Oh well, I won't recommend them to anyone I know.

PHIL GILBERT TOYOTA, FIVE DOCK

Dealer: Michael Hollister

Car: GTS, Auto, Black

Ordered: Mid November 2013

Delivery Date: July 2014 (as requested by me)

Approx. Waiting Time: unsure but he did say he could get one in by christmas and I drove past the dealership the other day (before christmas) and there was an auto black GTS sitting there)

Dealer Delivery Charge: I'm gonna ask him to deliver, that would be nice :)

Total Price: $45,000 (all options) it should of been around $45,500 and SYDNEY CITY TOYOTA dealer wouldn't negotiate at all

Customer Service Rating: (so far) 9/10

Comments: Overall, I have had a good experience with the dealership. Michael always answers my calls and is pretty honest when he speaks to me. i have only had one small problem with him and that was because i asked him about the blue illumination option and didn't get back to me later that day as i requested. he said it was the first car he has sold with that option but he did try and get more info on it for me and thats why he didnt get back to me (also said he was busy but thats ok.) Michael also promised me that he can get the car before august and if he doesn't, he refunds my deposit. I also asked him about getting a tracker last month for the car and he said he couldnt get it until january 2014 so i'll get back to him with that within the next few days. i would say if you want to buy an 86 in sydney you give michael a call. i forgot to mention, Phil Gilbert had a sale on that offers free servicing to cars sold that day and after michael asked his manager if it can apply to my car, he got a yes. that means i get free servicing for 3 years or 140,000kms or something (which i wont be driving that much anyway).

Edit: It's all downhill now, he wont respond to emails about the tracker which i have been asking him for months now, lied about the blue illumination option...he told me it was an option that changes everything that is red to blue. found out that is bs and only changes the lights next to your feet. not happy at all.

GRAND MOTORS TOYOTA - GOLD COAST, QLD

Dealer: Neil McKenzie

Car: GT, Manual, Tornado Grey

Ordered: N/A - Biggest 86 Sellers, they have stock.

Delivery Date: -

Approx. Waiting Time: Walked in the dealership at 10:30am, was driving by 4pm

Dealer Delivery Charge: $1700 (Bit pricey but this is my first new car)

Total Price: $35,000 - Rego & On road costs, window tint, that fusion paint and interior crap & 1 Year full comprehensive.

Customer Service Rating: 10/10 (at this stage)

Comments: Being the first time i've ever bought a new car I was a bit sketchy going in thinking I was going to get bent over and demolished by some greedy salesmen, quite the opposite, walked in and immediately I felt all sales eyes on me, 95% of the sales staff were older than myself which I wasnt too keen on, then out of the shadows comes Neil. My age, my taste in cars :P - Could not have asked for a better dealer, didn't BS me around, seemed more interested in talking about the car with me than selling it to me (seems that he also is looking to purchase one someday lol)

Generally an awesome experience buying my first car, had no hassles, wasn't pressured & most of all Neil made me feel as if I was in a mate's garage going over the engine rather than a Toyota showroom. I would deeply recommend anybody on the Gold Coast and surrounding areas to head to Grand Motors in Southport, ask for Neil - He's only been there a week but it was the easiest-going conversation i've ever had with someone I knew was trying to sell me a car.

Name of Dealer and Location: Melville Toyota
86 Spec: (Model/Transmission/Colour) GTS Manual White
Date Ordered: 7th April 2014
Approx. Delivery Date: 10th April 2014
Approx. Waiting Time: SFA
Dealer Delivery Charge:
Total Price: $37,550
Customer Service Rating: 10
Comments: Total Price inclusive of delivery/rego etc. Came with Darkest Legal Tint and reverse parking sensors.

Hi,


Could anyone shed some light on "South Australian" dealers. Either good or bad.


Also is it true that all dealers get the same allowance of 86's, so you may then be waiting longer for delivery at a large dealership as they take more customer orders?


Thanks.

Name of Dealer and Location: Nunawading Toyota, Shawn Xiao
86 Spec: GT, Manual, White
Date Ordered: 23/01/15
Approx. Waiting Time: Not long as the car was already in stock
Dealer Delivery Charge: No idea
Total Price: Cannot disclose but very good price!
Customer Service Rating: 10/10
Comments: Shawn was one of the most honest salesperson I had ever met. He succinctly ran through all the important information about the car and gave me suggestions about possible modifications (such as what multimedia units I could look into). Also, he was very fair in his opinions, even when it came to dealer accessories (which a normal salesperson would try to promote even if it wasn't the best or the best value for money). Most importantly, he was very open to negotiations and ended up giving us a cracking deal. Lastly, he was very friendly and approachable. Even after the purchase, there were things we weren't sure about. But, he was always very helpful and resourceful the few times we visited him afterwards. Truly exceptional customer service that I would highly recommend!