Nameless - shoddy work
 

After hearing great things about them and finding the aluminum Sprintex intake tube on their site I purchased it. What I got was an intake tube with two bungs on it instead of one like the photo (and like the original plastic one). I wrote them and they seemed confused and asked for a pic. I sent a pic of it and they didn't seem to know how this could have happened so they asked me to send it back.

First they told me they would replace the second bung with a different type that would have a plug in it so I could use the intake tube normally but have the option to connect something to that extra bung later. I asked if I could get one with just one bung like was advertised. They explained it again and I guess I could hook up a temperature sensor to this other second bung they would be welding onto the tube. Sounded like my only option was to have a tube with two bungs. Whatever. I mailed it back.

What I got back was a tube with one bung. Great, that's what I originally wanted. It looks like they removed the other bung and grinded down the area where it was attached. Now I have this huge dip/valley in the tube where the other bung used to be. Can I not just have a nice smooth shiny clean looking tube like the one pictured on their site? Yes, I so give a damn what things look like, even if it's under the hood.

I wrote them back that I wanted to just return it for a refund. No response. I wrote again, no response. This was 2 months ago. They were really eager to help at first but now they just ignore me.

I guess I'll be selling an aluminum Sprintex intake tube with a damaged spot on it. :mad:

Pm me a photo, i might buy it.

Sounds link they messed up your bung hole and now giving you the cold shoulder. That's just wrong. Hopefully this gets rectified.

Nameless was riding high in my book for a while, but after my buddies dual walled Axleback exhaust tips cracked and were repaired, and then cracked again, and were repaired, and then cracked again... no mas. There were more people on the board with the same problem to boot. I have no input on their other items. Maybe in time they'll dial in their exhaust tip fabrication process and materials a bit more. Till then, live and learn. They do make perty stuff though.

Email me at jason.g@Namelessperformance.com and we'll gladly pay you exactly what you paid for it and shipping. After we discontinued that product we found a few on the shelf and yours was one of the last ones sold, it had been discontinued for quite some time if I recall correctly. It was certainly our mistake to send it out without the PCV fitting on it.

Who have you been trying to request a return from? I'd like to get to the bottom of this, a friend of mine just emailed me a link to this thread and if I would have know there was another tube out in existence looking for a home I would have bought it back in seconds, we get requests for these pretty regularly and would have no problem ceramic coating it and sending it to another customer unless indeed the damage to the part is as substantial as you say it is. Email me, we'll make it right. No problem.

Jason

Thank you Jason! I forwarded you the email chain.

Any update on this?

Still haven't heard anything.

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Have you tried calling?

LOL

@Jason@Nameless can you follow up on this please

I ask again, have you tried calling?

Nameless Performance, Inc


Hours : 9am to 5pm - Monday - Friday (PST) Phone : 360.263.5001

Note: They are open now (=

Fuck off. He's already replied in the thread. He's already replied to me via email. I've already shipped them the fucking intake tube. They signed for it. Are you telling me they forgot all about this? They forgot about the internet? They forgot about their web presence?

If they don't have time to answer emails they shouldn't post a fucking email address under "contact us"

It's shit business practice and it's a shit excuse. Still waiting for a refund. I shouldn't have to call and remind them to conduct their business like professionals.

When was it delivered and signed for? Most business have a rma processing time and on top of that a refund time frame.

No need to be and ass everyone's trying to help you.


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Delivered
Signed for by: TJAY
Actual delivery :
Tues 9/22/2015 11:10 am


I'm not asking for anyone's help except Nameless's. Anyway, giving me their phone number isn't helping. Thank you, though.

Tried the chat function on their site?

I've asked a couple of questions there and gotten instant replies/conversation.

I haven't, thank you. I will give that a shot at work tomorrow.

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Did this get resolved?

Yeah

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@Jason@Nameless


I'm gonna bump this thread to review Nameless Performance as of my experience right now and ordering my 3 inch axle-back which hasn't been received as of yet (as was to be expected and acceptable to me):

1) Customer Service:

They have responded to every piece of online chat sessions I've had immediately, with no problem, the only issue to me is the fact that the answers are pretty obscure as to when my item will be shipped out or built. I say obscure because they give me arbitrary times and say they themselves can't say when it will be built and shipped they say things like 1-2 weeks more or end of the next week.

2) Lead Times and build times, shipping times:

No where on the page when I was purchasing the axle-back did it say, how long it would take to be received, when it would be built, whether or not it was in stock, or where in the build queue I am before or after purchasing. This was found after the fact rummaging around the site and finding a lead time link that didn't really pertain to my axle-back and required live chatting with someone. This is super aggravating, the order was placed on the 24th of May at 7:00 AM EST and all I am left with is a "Awaiting Pickup" status that requires finding the definition of that in another page as well instead of it already appearing on the Order status page in the account section.

3) The cancellation policy:

If you decide "Hey this is taking too long I guess I'll just order XXX competitor product in stock somewhere else" at around a week in after hearing it'll be another week or two from someone on live chat this is what happens

You'll get stuck with a massive 50% refunding fee so on my $870 order I'd only get $435 back, so you're forced to wait and hope the build quality speaks for itself and account for any shortcomings. But honestly why the hell do they get 50% of my money on something that hasn't been built yet and is simply a writing on some paper and in a database work order that hasn't been reached yet?!?


Let me be frank, I may be nitpicking here, but I'm only stating facts I've found and issues and complaints I've seen from my days on the WRX forums. If they fixed that things would be noticeably better. I expect the axleback to be the best quality as well so it totally offsets that, and it's only constructive criticism as a whole. I also don't need it by a specific date, but not knowing when something I paid $870 for is expected to arrive after almost 3 weeks is very disconcerting.

Sounds like their business practices need updating if they want to keep customers happy. I do believe from what you said nothing is done with ill-will but even with good intentions you can end up with something that will drive customers away.


As someone who purchases custom parts quite often, lead times should be front and center like one of the first things you see when trying to order, if at the time of ordering the lead time is even greater, the very least should be an automated message immediately after ordering advising the additional lead time and linking to a full refund if the additional time is unacceptable to the customer (better yet would be a quick blurb before order is finalized saying additional 1-2 week lead time due to current demand).


When they do provide a lead time for building the parts/sourcing it, they should honor it, if the customer isn't advised of a clear lead time (like it will be out the door between june 23-26) then the manufacturer should expect the customer to lose patience and want to cancel and proper etiquette would be to accept a refund with little to no overstock/deposit, etc. fee. The current issue you are having is leading to a less than stellar reputation for them and if they fail to correct it they will feel its effects eventually once the dissatisfaction of customer service outweighs the build quality satisfaction.


This is not to knock on them but only for them to more easily identify their shortcomings and work to turn them into positives as their products are great and it would be sad to have them disappear eventually because of easily remedied customer service business practices issues.

There shouldn't be any fee for refunding. I don't even know if they're allowed to do that. Understandable as a restocking fee, or a fee for them building a part you canceled on, but not if it's just in a "it's gonna happen" status. How did you pay? I always make sure to pay through paypal because their dispute system for situations like this is top notch and I've always gotten my money back.

I paid through paypal and I plan to stick it out to get the axleback as I've heard there quality is top notch, the post was a warning to those who plan on ordering something and want that instant gratification.


Also there "restocking fee" is also 50%:

https://shop.namelessperformance.com/terms-conditions/


The cancellation policy is as follows:

• Less than 3 business days - a 10% cancellation fee
• Between 4-90 business days - a 50% cancellation fee
• After 90 business days - If we are unable to fulfill your order for any reason after a period of 90 days from the order placement date, a full refund will be offered upon request less our standard 10% cancellation fee.

You basically have 3 days to figure out if they have it in stock or not or whether or not they will ship it or you will receive by an acceptable time frame, after that kiss half of what you paid for good bye or stick it out for the inevitable product to arrive. It's insane and super dated, but on the other hand for a car like ours that probably pulls a lot of business for them I don't know why they wouldn't have stock.




Thanks, that's all I really want from them, also I don't think they are a sponsored vendor here anymore: http://www.ft86club.com/forums/ad/ad_thesponsors.php


So my complaints and your points probably fall on deaf ears. There's so many cases where people ordered from them and waited 1 month+ for an exhaust and can't really step out of it because they get screwed losing 50% of what they paid for.

Wanted to update this thread, my 3 inch axleback with 5 inch mufflers have finally shipped!


It was originally ordered on May 24, 2016 and it is now June 29, 2016, so it took an entire month to finally get it. Just an important note for all it went to awaiting pickup this morning to in build queue to shipped in a matter of 5-6 hours. This should be a warning to all who need a part by a specific time, you really should contact nameless (through chat or through email or phone) before purchasing anything to make sure it's in stock. If you don't you risk losing over 50% of what you paid for.

Be glad you weren't in the group waiting for their header to be released. I was in that. That took a LONG TIME to get, lol.

Got my axleback 3 days ago, it was well worth it though, sounds absolutely awesome. No drone, and it sounds perfect matched to my uel.

Nice.

I assume over pipe, front and mid pipe is all stock then except your header and axle back?

Yup and it sounds quite good I have to get around to having a clip of it, the supplied exhaust hangers are super stiff

Yeah that would be great to see a Youtube video of the combo idling and being driven in normally and ripping it. :burnrubber:

For the hangers, you won't regret the stiff hangers. I replaced all mine when I got my exhaust. They will ensure your exhaust will stay in place for years and the hangers themselves will not lose its form over time.

I will be recording it for tomorrow and posting it to the exhaust sections I will be sure to tag everyone that was interested. The CNT uel and Nameless axleback seem to be the perfect combo so far.