Dealership won't tell me the ETA of my FRS :[
 

just like the title reads.
I put the hold money($500) about a month ago, and the dealership told me that I would be getting my car on the date of release date, which is June first.(today!)
Scion of Glendora promised me to follow up on me but they never really did.

I called today and they told me still haven't received my car.
however they got all the other FRS red,lava, blue and black w auto trans.

what I ordered was black/manual trans...
anyway they still does not know the ETA of my car and I am really disappointed.

what should I do? just wait like a dumbass? or get my hold money back and try other dealers?
I was planning on going to Willow Springs raceway on 9th but now I don't even know if I can go anymore. FML

please help me out. thank you advance.

you ordered raven 6mt but it doesn't mean that the dealer has that car.

did you get a vin from your dealer showing that car?

if not then they dont even have the car.

it's not on their allocation

is there a way for me to locate my car once I get my VIN?

I will call them tomorrow and ask for the VIN.

the dealer can tell whether your car is at sea, at port, or on the truck by the vin

if they dont have the vin, sorry man they dont have your car in their system

you will have to wait until they get allocated with a raven 6MT


also dont talk to the salesman. ask for the new car director

most salesman dont know what their doing with these new cars coming in

thank you for the info!

hopefully they have my car in the US at least...

sure thing!


hopefully you get your vin

FYI. My car was in Japan in queue to ship and they were able to provide me with my VIN last week at the time. You should be able to get yours soon. :) A month ago they told me June 1st too. After providing the VIN they said mid-june.
Hope that helps ease the mind.
Cheers!

If your dealer is anything like mine, they won't know their allocation until the 4th. FUUUUUUUUUU.

Scion (or Toyota in general) doesn't have a true "ORDER" system. The best we can do is "preference" our requests (aka our in-dealer order list) and they will adhere to providing those vehicles first and follow it up with filler if additional units are available.

So even if you're #1 on a list of 3, if the dealer only gets 3 in and they are the wrong color, you're SOL. With Ultramarine being a rare production right now, we're receiving tons of Whiteout and Asphalt to fulfill our orders, but with the few Ultramarine showing up, those orders may end up taking longer "than normal" to get.

Tell your dealer to PREFERENCE your vehicle and they will have a better chance to obtain it. If they can't get it on this allocation, you may want to try getting your deposit back. They can request some changes to accommodate your order if they speak to their Scion rep when doing allocation.

We have about 3 people requesting Raven Manual, so you may be good for a late July/early August delivery from Longo ;) Just sayin'

SO, I called... and got my VIN number
where can i put the VIN number and find out the location of my frs?
(dealership promised me to call back within 3 hours with allocation of my frs)

I really need my frs because I have been living car-less for two month because I got in a car accident on March... and I have been borrowing my friends car time to time.
It really sucks.
I don't even know why they made empty promises in the first place.
I would have bought the WRX if they told me that I can't be able to obtain the car before June 1st. Now, it's too late to do anything.

If you have a full 17-digit VIN, it's at the port of LA. It should arrive at the dealer within a week.

Using very broad terms, if they're not a "highly-regarded" dealership, chances are they'll be a "low-priority" delivery dealership. I got 4 FR-S's just yesterday. If you have a feeling there's something wrong, don't buy from that dealership.

Here's a Monroney sticker from a Firestorm 6-Speed to give you a gauge on pricing, which should be Pure Pricing, meaning NO MARKUP. (If you look closely, you can see the bags under my eyes from working 15-hour days over the Memorial Day week.)

PM me for more info. I'll break it down for you. :word:

http://i248.photobucket.com/albums/g...R-Ssticker.jpg

Thank you xravexboix !

I am actually calling them as I write this lol
Plan on bugging them until they find out the exact date of arrival.

They already broke the promise once, so I don't expect them to do
well, they actually broke twice.

Promised to call me back before 6pm. They didn't.
I had to call them first and now i'm on hold for 5 minutes.

I just want to pay up front and get my car already.
never really planning on going back to dealership anyway after I get the car.

Haha Guess what guys?
This is going to be interesting!

I called West Covina scion and asked if they have the raven 6spd and they said no. Then fleet manager continues saying he could do the dealer trade that is in about 200miles. He tells me to come down to the dealership. I told him that i have a ride to get down to the dealership but does not have a ride back. Then he tells me it's all taken care of because west covina scon has shuttle service. Do i was like cool. Ok i will go down there and sign the contract. I come down here and found out that they sell the frs for 6000 dollars over the MSRP. Also for me he told me that i would have to pay extra for shipping since tjey are doing dealer trade.
This is where it get even more interesting.
I told the fleet manager that there is no way in hell im going to pay 6000!!!!!! Over the msrp and requested shuttle service. He tells me,
Sorry, shuttle service is closed.
So there I am, sitting here in front of west covina scion dealership like a dumbass waiting for my friend to pick me up.

I'm pretty sure i'm mad right now. But too mad to the point where i gave up on everything. Anyway thanks for reading my rant. I will try to look for other dealership starting tomorrow. July or august is way too late for me tho :(

Honesty, i just want to get subaru wrx and get everything over with.
Lastly i am going to file a complaint over all these issues to head quarter. If they don't do anything about it? I may just visit the hq myself sincey parents live in torrance lol
Anyway have a gnight.

http://img19.imageshack.us/img19/673...vinamarkup.jpg

West Covina Scion

nough said.

who are you dealing with at glendora? my buddy picked up the black auto last night and i'm waiting for mine to show up

:eyebulge: wow!!! added to the dealer black list!!


that's just wrong!!!!

I'm one of the 3 at Jeff's dealerships waiting on the same car you want. If I find the car before it arrives there, I'll give you my spot.

I JUST had almost the same experience as you at Hamer/Mission Hills AND Northridge. I swear, people are just crazy. My parents laughed at me because I shouldn't trust salespeople.

Hamer/Mission Hills told me, they have a black one, manual and come down for a test drive. I go, it's a Firestorm AUTOMATIC. So I said, whatever, haven't driven it yet. He says he wants to run a credit check. I was like... for what? You just made me drive an hour when I had like no sleep for the wrong color AND transmission and now you have the nerve to ask me for a credit check? I could buy 2-3 FRS's with my daily driver. So I said you're losing a customer and I'm going to report you for false advertising. He said go ahead. He doesn't care. The manager just walked away and pretended not to notice this going down.

So I walked out and went to the closest dealership Northridge. Sales lady was nice and let me drive both the white auto and the orange manual. She knew I wanted the black, but I was there for a test drive only. My parents aren't convinced of a tiny (to them unsafe), 200-hp (slow), Scion (what brand?) as a shining example of anything, so it is hard convincing them of how awesome this car is. I'm broke cuz I bought a mustang waiting for this car, so my parents are thinking of getting this car for my brother (I wanted to get it for his grad / bday present). This lady tells me she can get me the FRS in black and manual TODAY! What sorcery is this? I just have to fill out all the paperwork and sign everything right there. Ugh, how about no? How about you locate it and call me? Well she can't locate anything until the papers are signed? Really? isn't that what tracking numbers / VINs are for? Apparently not. Wait, so if I sign everything and you can't get it by the time you say, do I have first right of refusal and money back? No? So what about my spot at other dealerships? No guarantee date? She just said... looks like you're not ready to buy this car. She was right. I wasn't. Not from her. Ever.

Watch out. I'm getting tired of this. this is the 3rd time. I'm about to wait until they're just sitting on the lots to avoid this BS. Subaru didn't throw parties, but at least they don't use "pure pricing" BS to cover up for shitty customer service. THIS DOES NOT REFLECT ON JEFF / Longo however, who has been nothing but informative and always communicative with updates.

I'm dealing with Augie. He's been helpful most of the times
but he just did not keep his promise on the arrival date.

I asked him multiple times on the arrival date because I have track event to go to on June 9th.

Well, I'm still trying to buy it from him but he still does not know the exact date of arrival. which sucks.

btw which color and transmission are you waiting for?
perhaps lets talk to them together so we can get it faster?

because it seems like they are not trying their best to obtain the car.

I hate the way some of these dealerships are treating their customers. What West Covina Scion did to you, backing out of their shuttle service, has to be one of the lowest things I've read on the forums yet. No decency!

What the heck? I'd be furious if I were you right now, and after those experiences I'd probably swear off Scion (and thus this car) forever. Sounds like your dealerships are just plain awful.

That's not MSRP on the 6MT, either. Heck, that's even over the MSRP of the 6AT.

I work with ernie who is an awesome dude and an enthusiast himself. when i bought it, he told me there estimate arrival says monday the 4th, but from my understanding is things could be off a couple days because the don't really controll exactly what is coming in to them. To be honost though, I thought my car was coming last Monday, which is why I drove out there. I had originally ordered a whiteout 6mt, but everyone was telling me I'd have a bit of a wait, so when I heard they were getting a whiteout auto I settled. If its not here monday, then yes I will be annoyed, but I've already signed all the paperwork and traded in my car.

Hi

I'm from Scion of Glendora, just wanted to comment on this.
Scion Frs were suppose to come out in May for some reason Release date change to June pushing back all the car a few weeks. Scion finally gave us a date yesterday of Mid June.

Here's the pic to show what we see
http://i145.photobucket.com/albums/r...isme/001-1.jpg
Here's the vin number car is allocated to us but be have no control over delivery.
http://i145.photobucket.com/albums/r...taisme/002.jpg

Here at Scion of Glendora we Pride on customer satisfaction. We do not mark up cars, Just because is a HOT item. We sell scions at Pure Pricing and that's why we have a great reputation.

Thank You.

wow!
Awesome !!!!!
Scion of Glendora!!!!
This is exactly what I have been waiting for!!!!

why couldn't you guys just send this images to my phone lol
then I wouldn't had to go down to POS West Covina Toyota.
anyway, thanks for the info. keep me updated. thanks.

again very few dealers have a dedicted scion staff where all they do is scion. 98% of all dealers have their toyota salespeople certified to sell scions and they will not have the access to what Jeff from Longo is talking about. your best bet to find out more is to call the GM or GSM and voice your concern before you go searching for the car someplace else.

all toyota/scion dealers have access to vehicle pipeline tracking. if your car was allocated to the dealer but has not been built which is happening because factory is back logged they will still be able to see production status which is attached.

Just wanted to make sure you understand delivery is really not in our control. The Frs has been reserve for you and with the equipment that you requested.


Thank You for understanding.

Scion of Glendora

Wow, got an answer from your dealer on the forum. How cool is that? Personally, I think it's awesome that we've got reps from the Scion dealerships here.

yup haha
Scion of Glendora is pretty awesome and helpful :]

On the other hand, West Covina Toyota is full of dishonest salesman.
I would never recommend WC Toyota to anybody.
In fact, I am willing to write what had happened last night on UCC(joint car club including all the UC school and some CSU) Imports school forum.
(Also I was one of the board member and I do go to the meets where I can personally describe my experience with West Covina Scion)
I will write nothing less or nothing more of what had happened. and the 6000 dollar mark up picture I took from the dealership.
Honestly I don't want any West Covina salesman to post anything on this forum. They disrespected us car enthusiasts with ridiculous mark up and lie to me.