Toyota f***** up my car
 

So i dropped my car off to the Toyota dealership by my work for the tail light warranty repair. A few hours later i got a phone call and the service adviser told me that they backed my frs into another Toyota. I am pretty pissed because it is unlikely they will be able to match the color with rest of the vehicle. Now i am pretty pissed :mad0260:

What color is your car?

White

Cringed while reading this. I would be so pissed if they did that to my car.

Whiteout is notoriously hard to match, so if they don't make it right, don't accept it until it's to your standards. Not your fault it was damaged.

Oh dear. Of all the colors they could back into something. The white on this car is a real pain to match. I hope they can get it real close for you. This is why i hate dealerships and would much rather have performance shops that are run and staffed by "car guys" do anything that I can't do myself. Much rather have guys who take pride in cars than dealership staff.

I concur. Hopefully damage was minimal and they do body work in-house. My car is the same color so I feel your pain. Shiz happens so try to take it in stride. No sense stressing.

Damn :( I'm having the same issue right now. Had a lady hit my car and they've painted th bumper twice now. I think I'm taking it back in tomorrow for a third try. Going to have them blend the bumper with the quarter panel. I'm a little nervous, but it simply doesn't match.

Holy smokes, that sucks to hear. When they call and say that you're car is done with repairs, look at the car from all angles and if the paint doesn't flow/match, don't accept it.

IMO don't let them do the repair work!

Get a quote from the nicest body shop in town. Then get toyota to write you a check!

Ask for compensation for depreciated value.

First world problems.

Been there, it sucks and I hate dealerships but still.. You drank purified water, didn't have to hunt your own food out of necessity and nobody shot at you today so all in all... not the worst day in the world.

Just posted these pics on the WRB thread. Here is my "problem" Not a huge deal, but it is literally driving me nuts. Body shop has been AMAZING (as I have already said)

http://i62.photobucket.com/albums/h8...psfgz6jiol.jpg

And blend in the sun….looks dead on until you walk to the side of the car on the seam, then it shows quite a bit.

http://i62.photobucket.com/albums/h8...psqgaaghw5.jpg

I might be crazy, but I'm nearly positive the color has darkened since it was first painted (drying? paint smell is now gone from the garage). Not a lot, but it has.

Damn, one more reason to not go to the dealer...

Keep us updated on the outcome though

that really sucks. you can't trust them at all.
When I took mine up there I tried to get them to give me new tail light seals and told them I would do it myself, they said they would have to charge me if they gave me the seals, but warranty would cover it if they did the work, might have been worth it except they order the whole light assembly. I ended up walking around the building till I found a back way into the garage, where I sat at the door out of the way and watched them work. They eventually tried to kick me out but left me alone after I told I would not let my car out of my line of sight. Even then they put the trunk panel back on without snapping the wiring harness back in place, and slamming my trunk multiple times like it was a bent door on a 79 Buick.

What kind of idiots work there? Don't feel too bad OP, the white doesn't even come properly matched from the factory... With luck you might have a better match once repaired, at least you have the option of having them retry it until your satisfied. Tell them you don't want to blend.

Actually, as long as they blend with the rest of the car it should come out good. I got in a front end collision and my paint actually matches better since it was all blended vs. being painted in pieces at the factory.

And post a pic

How long ago was this? They can't buff or polish fresh paint for like 6 weeks. May not solve the issue but will change some of the look at least.

Toyota didn't fuck your car up.. That employee at that dealership did.. Second I suggest to people all the time to get gasketninja.com but everyone always tells me "as long as it's covered under warranty I'll have them fix it" this is why I don't have little small things taken care of at dealerships.. They service my car, they fix the big problems.. Little stuff I take care of myself

Why do I let them service my car?? Because as long as they are the only ones servicing it, if/when something happens, they have no choice to fix it.. No hassle, no mess.. Spending 20 years in service and working at dealerships I seen the hassle and hardships people go through to get basic warranty work when there are incomplete service records.. For me it's not worth the headache.. Luckily we know people inside the dealership here and that makes it much much better when getting serviced.. I know the tech personally and knows he goes above and beyond when it comes to our cars..

Also I've seen some of the weirdest, stupidest "accidents" working at dealerships.. Cars being back into, cars falling off 4posts, cars being lowered on to trash cans, or oil drain buckets, cars being lifted by the wrong lift points.. Weirdest shit ever can happen at dealerships that just require common sense to avoid

This has happened with my corolla and if it ever happens again , i will request the driver license number of who was driving and i will claim through my insurance company and have my choice of repairer.
If the dealer won't comply , they will be serviced by my legal team.

Totally agree. For something under 100 bucks especially (and in the case of the tail light gasket under 40). I'd much rather come outta pocket and do it myself than take the chance on someone else doing it. This isn't a 10k beater from a shady dealership on the side of the highway, most people can afford the 39 dollars or w.e. gasketninja charges.

I had the choice between white, red and black when I picked mine... I avoided red because it isn't metal and will fade away within 7 years or so.


Then between black and white I took black because I red that it's the easiest colour to match if any rework needs doing. White is known to be the hardest...


However, the white looks fabulous, you just have to be sure nothing will happen to it, I use mine daily drive, supermarket, town parking, undergrounds, work, school, friends flats and the lot, so hoping I never need any paint job seems ludicrous in my situation, so I picked black (which also looks quite nice all the same...)

Something's you should know


1) accelerated depreciation
Your car is now worth less because it needs body work. Depending on the damage (no pics yet) it can be anywhere from 5% for a bumper cover to 20% for 3 or more body panels requiring paint. If you blend the paint you will suffer the 20% hit but may not be fully reimbursed

2) blend vs not to blend. And Toyota product with paint work on more than 2 panels CANNOT be certified. This includes blending. The paint is thinker and there is always some debris in the paint.

Good luck


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Unfortunately shit happens.. I'm sure they will take care of you.. Not Toyotas fault.. but stuff like this happens all the time.. It's all part of life..
I'm sure you will be good to go in no time..
My wife's honda was in for its first oil change and they hit the ramp on the edge of the lift and cut a hole in the sidewall, then someone backed up into it and scuffed the bumper! Same visit, new car. They made it right and we had no issues for the life of the car.. Hang in there.. Hard to see and deal with.. But you will be fine.

Technically according to subaru trade in policy as long as body parts are OEM (i.e. not replaced) you can still trade it in for their "guaranteed trade in value". Although I'm not sure how true that is.

I was selling a Honda Odyssey and took to a dealer to get estimate. It had a minor accident (repaint rear quarter and bumper) and the guy said he can only offer 4500 due to accident. I end up selling private party 6500.

Sounds better than drifting it into a curb.

Hey now, don't lump us all in the same boat. Sure there's a few $12/hour guys in the shop but I haven't yet met an A-Tech who doesn't have a ground-up resto. I'd say 12 out of the 15 guys in my shop could be considered "car guys". And the only people I'd lump into "dealership staff" are the recycled salesmen and the lot guys that peel plastic.

This.

Toyota DID f up his car. The employee represents Toyota.
And no hassle if something gets messed up? Most people dont have/live near a dealership like yours(it sounds darn good-which is how they ALL should be). How many threads on here have we seen where the customer requests no car wash, but instead gets washed and comes back covered in scratches? Usually the dealer responds with *shrugged shoulders.

For me, anyway its not worth the potential headache that the dealership is gonna cause.

But thats just my opinion! Sounds like you have a reputable, quality dealership, though.

No, he has literally turned into a ballsack. :bow:

STOP! Go and see the damage and get a picture of it for yourself! Your definition and theirs of "slight damage," may be miles a part!
( I'm sorry to hear of your misfortune.)

i had my oil changed at a local dealership that has Valet parking. i got called up to pick up my car and it wasnt there for me (no big deal)

after about ten minutes of standing around i went looking in the parking lot for my car. found it, with the Valet Driver stalling it, he didnt know how to put it in reverese and he was inches from hitting the wall... i took the keys from him and drove off.

we just had a local Ford Dealership take a Mustang out for a test drive for the customer (young kid driving) and ended up wrecking it,

i would deff go over there ASAP and see the damage, i wouldnt settle for anything less than perfect since its there fault. if the paint doesnt match after the fix, dont be afraid to say something!

That second re-paint is much much better than first.

I would make them give me a brand new FR-S :D

My car will not be fixed till June 13th. I will most likely file a complain with Toyota canada.

got any pics????

The pic does not capture the severity of the damage. I will take some better pics this weekend.

You think that employee represents toyota?? You think he can speak on behalf of Toyota also? Do you think toyota is paying out of pocket for the repairs or the dealership?

As for the rest of what you bold of my comment.. Yes do your own work, all your services.. Keep,receipts don't keep receipts, the. Have a engine failure... Bring it in and see how easy it is for a replacement.. No doubt they will eventually replace it, but me bringing it in for all the services and maintenance records and all.. Guess who gets handled easier..

As a ASE tech it's easy to do my own work, but under warranty I take my car to the dealership.. Have I had bad experiences.. Yup d!ck Poe Toyota in El Paso sucks balls.. But it's recorded and Toyota knows about it..

When I worked at a dealership for ford, centroplex ford in Killeen tx, my pay check didn't say FordMoCo.. It said centroplex on them.. Signed by dan green, not mr ford lol.. Saying Toyota fucked the car up just isn't exactly correct.. He should've said the dealership did.. Just as d!ck Poe did a shitty service by using a STP filter from autozone, that wasn't toyota..

I also ask about techs, find out who are enthusiast and such and talk with them.. Befriend them I guess, same with Suzuki for my GSXR, I made sure I found a dealership that hired racers and others that care before I took my bike in..

But I don't blame people one bit for not wanting to take their cars into the dealership.. I wouldn't take mine in for the gaskets, or the crickets until I know for sure they fixed the problem.. We have a guy that's replaced it 6 times.. Still has them.. That's 6 repairs that to me are unnessacery.. Could've ended like the guys that burned down after a HPFP replacement..

So I understand where your coming from except the Toyota blame..

Had minor accident. Dealer matched my paint perfectly and did phenomenal body work. Raven.

All dealerships are independently owned. They are not owned by Toyota. If something happens to the car on their watch, they file an insurance claim.. not a claim with Toyota.