Quote:
Originally Posted by Stay Fresh Car Care
(Post 1733339)
To answer a few of your concerns before you judge a professional detailer based off one post. I'll start with the post your referencing to the 50/50 shot. The paint on this car is over 18 years old and had never been paint corrected and it was not light swirls. I'll be happy to send you high resolution pictures of the paint if you would like (before/after)? Now onto my point! We offer a 3 step process because each polish is formulated individually in conjunction with our buffing pads. Most people in this market who are novice are not seeing superior results because the market is getting flooded with so many buffing pads that are different! I'll say that again, buffing pads that are different! As a detailer you should know certain buffing pads wont remove heavy scratches or other imperfections. You need to step up to a more aggressive pad and polish. Also please refer to the instructions on each bottle. I'm sure you realize polishing the paint is done in steps. This is why we offer different kits.
please also refer to this post: http://www.ft86club.com/forums/showthread.php?t=65152. This is a novice at work. We don't offend we simply try and teach. You didn't happen to chime in on this post? why not?
Why would I push any type of heavy polish on a car that's actually less than one year old? We also linked this user to our kit section. Please refer to them for more information. Who takes delivery on a 2 day old car that needs 8 hours of correction time should have never taken delivery of that car! wow.
I'm not going to make a customer purchase products they don't need, i.e. Restore 1 that's going to cut the clear cut when it's not even needed. If you are mainly detailing 2 day old cars my man ill pat you on the back, and say great job. If you would like us to send you pictures of our work during our 3 years of formulating our products on severely neglected paints, will also be glad to get those to you :)
If you would also like to see our email trails with our customers to verify how well we are assessing situations will be happy to send them to you. First thing we do is have a customer send high resolution pictures to better assist them in saving money when they purchase, i.e. buying our full paint correction kit vs. out high gloss kit. This is the tricky thing when it comes to marketing in this business. Customers are seeking the best products but as a company we don't even get to see your car in person! I don't think you understand from our aspect!
After looking at your post about automatic car washing you state " On the left are the scratches and on the right is the paint that has been repaired by several passes with aggressive compound and then finished with a fine polish". With our products you don't have to do several passes. 2 should probably be the most you should ever do, then sit back and maybe assess using a more aggressive pad if you want to cut down on time if you're not seeing results. But then again you are basing your work off of 2 day old cars. I don't know what pads or compounds your using and you don't know ours. We only know what our products can do. If we offended you because we offered our help in saying "Sounds like something our Refresh 3 polish can take care of it used with our green polishing pad" we are sorry.
Also I visited your site. You say you charge $250 to remove light swirls and light imperfections. If you don't mind me asking, what products and pads are you using, that's causing you to do several passes? sounds like your compounds are watered down!
I also would like to mention! after viewing your website I visited your link that directs you to Autopia (The FRS) you claim to clay after the car was only two weeks old. You my friend are not washing the car properly before claying. I suspect your ONR wash is not letting your shampoo formula break down stubborn dirt on the paint! I'll never grasp that concept of adding a extra additive to you shampoo! Because the clay bar you are showing in that photo could have never pulled all that junk off a two week old car! absolutely no way the car was that contaminated! Why did you not take before pictures of both the cars you linked to Autopia? As a company we strive to show you what our products can do! Unlike our competitors who show you products on new cars, we are always challenging ourselves to fix the most neglected paint. One more thing! The microfiber towel in the picture below! PLEASE tell us your not using that towel?
In the news video you posted on your facebook, I see your basically cleaning the paint with the Clay bar! For anyone who reads this and visits his video at 2:15, No clay bar should ever be that dirty, if it is you are not using enough cleaning shampoo (detergent) to remove the problem.
We don't mean to pass judgement but your basically trying to insult my character and detailing skills over one post?
Here is a few more pictures for you :coolpics:
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First off, I would like to offer you an apology for the way I came across in my post, it's very out of character for me to state things the way I did and I was out of line. While I do not agree with some of the advice you give, I should have been much more professional about it. I am going to delete that post out of respect for you.
I don't have a ton of time right now, but I will try to answer some of you questions above.
The post you ask why I didn't chime in, please recheck it, I am the first person that did chime in.
As for someone taking delivery of a car needing 8 hours of correction work to get the paint perfect, there can be many reasons for this. On reason is that when alot of dealerships detail the car before delivery, they will use a glaze type product which will hide the defects until it washes off. Another reason could be they pick up the car on an overcast day or at night when there is no light present to shine on the car and reveal the defects. I know for a fact that there are some people here on this forum that this has happened to.
It's not possible to say by the age of a car that it will or won't have defects in the paint, or the severity of the defects it will or won't have. You know very well that scratches can be inflicted to the paint by an improper wash, or with a dirty towel. This happens alot when the car is washed pre-delivery at the dealership and this is what can cause a car to need hours of correction work when it's brand new. This is why I always recommend to people to request that the dealership not perform a pre-delivery wash or detail.
That BMW wash damage took multiple passes of compound because the scratches were very deep, deep enough that you can feel them with your finger. Damage this deep does more often than not require more than 2 passes with compound, plus the paint on that car was extremely hard. the harder the paint, the longer it will take to correct. How am I basing that work off a car that's 2 days old? I'm not basing anything off that, my point is every car is different.
My $250 detail includes one pass with light polish and will correct a varying amount of swirls from car to car depending on harness of paint. I'm not sure how you relate that with "my compound must be watered down"? you're comparing light swirl removal to very deep scratch removal which are 2 very different things. As far as the product I used on the BMW, it was Meguiar's M100 compound, which is very aggressive and not "watered down" Like I said, the scratches were very deep and required alot of work to remove.
As far as you saying I'm not washing properly, I assure you I am. A car wash soap, or even a foam dwell will not remove contamination that is bonded to the paint. It certainly is possible to pull that much junk off a car that's only 2 weeks old and I think Paul S explained why pretty well. Also when I car is not properly protected with at least a coat of wax, contaminants will very quickly bond to the paint, as in within a day or so quick.
As far as not taking before pictures of a car, I'm not sure which one you are referring to, much of the time there is just not enough time in the day to take pictures.
The news video where the clay bar came up black after just a small section - that car had not been washed in probably 3 years. I used a soap strong enough to strip high end sealants off of paint before I clayed it, and it did not touch the contamination that the clay was able to pull off.
And the towel in the pic, noooo!, that towel was not used while I was polishing the paint, you can clearly see the $8 super plush towel in my hand that was using to wipe polish from the paint. I believe that towel was being used by the detailer that was helping me while he was cleaning the interior and I had asked him to take a couple quick pics of me polishing and he momentarily set it down on the hood.
I think I've answered all of your questions, please let me know if not.
As far as your products, I am sure they are very good products. If you are the type of company that would be willing to send someone a couple small, 2 ounce sample bottles, please let me know. I'm always looking for new products to add to my arsenal. If I like them, I would be more than happy to write a glowing review for you.
Again, I apologize for my unprofessionalism and also apologize to the OP for turning his thread into this. Feel free to PM me if you would like to discuss anything with me, and who knows, we may learn a few things from each other.
