Nigel JDM-Parts
 

@nigel-jdmparts

I was searching for the TRD wing in white for the FR-S.

Nigel JDM-Parts was selling the original TRD one, already painted white and "In Stock" I was sold! I've grabbed a set of Japan OEM side marker too.

April 10th I've bought and make paiment of the package.

I've asked if my order was processing right on April 12th.

Nigel-jdmparts told me:

For Order 233983954

12119W TRD 86 Rear Trunk Spoiler- White is a special item. We need to
pre-order them for you. There will be an additional charge for your
location for the spoiler, its USD 80. Please let us know if this is ok
for you so we can process the pre-order.

Please do not hesitate to contact me if you have any inquiry.

So Nigel-JDMParts told me that It's not even in stock, and I've got to pay MORE to have it (I live in Canada) but this was totally not adverted on the website.

On 13th April I've ask how long it will took if I've "Pre-order" it. He told me:

It will be around 4-6 weeks.

On the same day I've asked the refund. No answers

Yesterday I've re-asked a refund. Still no answers.

So I'm not the only one sadly. I should searched before buying...

Sorry about the late reply, we usually reply email within 24 hours.
The color you want is out of stock, we have black color in stock and just shipped it out right away to another customer.

We replied your email and refund the order, please check

I'm not sure if you are trolling or not. Either way, posts like yours bother me, so congrats if that's what you were going for.

You went through this entire process in 5 days (3 business days) and you're angry about the customer service? Most companies take 3 business days JUST to process your order, let alone process it, have email correspondence (on a Saturday) and issue a return. Also, I know charging an export fee is the norm and not the exception as I'm sure you do too.

Nothing in your post made me feel bad for your situation. Your rant just gives me more respect for small businesses like @nigel-jdmparts for having to deal with customers like you while still having the grace to publicly apologize like they did something wrong...

:respekt: Nigel-JDMParts

Refunded. Case close.

Case closed? Not really. You came here and made a huge point to bash a good vendor on this forum, and then want to bail on the post because they refunded your money pretty damn quickly. So everyone should shut up now? No way.

Oh come on, I'm the bad guy...

This compagny claim to have the parts in stock and it don't have it...

Just search a little bit on this board and I'm not the only one.

Not saying you're the bad guy, only that you have to expect that those of us who've had positive experiences with Nigel are going to defend a negative review (when, to be honest, doesn't sound like such a terrible issue). Sure the item shouldn't have said "in stock" but you got your money back without hassle IMO.

Sorry that our website can only show in stock for the item and it cannot shown which color is in stock. If any of the color is in stock, it will display in stock.

Thank you guys for supporting us, I appreciate it.
I hope to do business with you all in the future.

Thank you

Nigel

Id assume there is two part numbers one for ea color it comes in black and white...and a 3rd for paintless. Your inventory system/website cant handle that?

Honestly, this isn't an excuse.

If the website has a limitation, you need to communicate this to the customer. By going with what you said above, any potential customer can buy a part and be told "the other color is in stock" over and over again.

I would really suggest you address this issue in the future, because this won't be the first time a customer is confused by what your website is saying.

-alex

Damn I wish I had seen this thread before ordering a armrest, it said it was in stock when I ordered but after seeing this and searching I found out most the stuff in stock is not actually in stock. Why have the option for next day or 2-day shipping if your inventory is never updated? From what I have read he has known about this issue of inventory for a while. Yet he refuses to fix it, probably cause you can get more customers saying something is in stock when it really is not. 90 percent of the negative reviews I have seen all stem from false inventory.

i ordered a steering wheel and they told me that it would take 3 - 4 weeks to order it from japan. 6 weeks later i email them to ask about it and they tell me they still don't have it. another 2 weeks later I tried to contact them again, sent multiple emails every day and none of them were replied to. its been 2 months now and they told me they finally have it and were going to ship it out to me in a few days. a week later I emailed them many times asking for shipping information, and have gotten no replies. A very disappointing experience with nigeljdmparts I will never use their website again

It's unfortunate that you guys have had a bad experience with @nigel-jdmparts. I just wanted to share my positive experience with this vendor. I purchased JDM clear side markers and the JDM exhaust tips from him and my order was shipped within the week. There was an issue when the package arrived (an item was missing) and I emailed the vendor right away. I received a response within a few hours with an apology and assurance that the missing item would be shipped out right away, true to his word, I received the item a few days later. No problems here with Nigel and will feel confidant in ordering from him again in the future.