I just got banned from Tustin Toyota dealership
 

I will try my best to make this post as unbiased as i can.

I just recently took my car to the Tustin Toyota dealership for a service and an inspection on a crack under my front bumper. As i go in, they do the usual, assign a guy to your car ect. I tell him that i am here for a service, and also for the crack on my front bumper. At first he was very pleasant, wonderful. As soon as i bring up the crack, things got a bit weird. I get out of my car to show him, and take a knee on the ground since the crack is not visible otherwise. I get down, and i point to where it is, and all the guy is doing is just standing, and im thinking ok why isnt he taking an interest to look? next thing he says "Well how did you even notice the crack" Without even seeing it first! i point out that just as i was walking to my car today, i spotted a bit of it sticking out, and told him to simply step back a few feet and you can clearly see something sticking out. But it was obvious from his tone that he was thinking I probably messed it up my self and trying to get it fixed for free. Rude and unneeded, but i didnt say anything. Anyways he tells me right away that its an impact and not an defect, and either way it has to be inspected by a Toyota Inspector. Apparently they come by once a month. I agreed, fair enough. We go inside to make the appointment, and as he is doing so, the shop manager, Roy Tunno, steps in and says he wants to see it first. I'm thinking great, he must be friendly and hopefully will not treat me with any prejudice beliefs as the previous guy did. Wrong. he steps out, looks at it for three seconds and says that it is an impact, simply not covered. He reasoned by saying that i must had went over an curb and as i backed out, the bumper was damaged. I argued that NEVER, have i ever done that in life, i would like an appointment anyways. He also points to some scratches (scraping i had done long ago) as justification that it is my fault. I simply replied those scratches are on the otherside of the bumper as well, and this side is missing a few screws. Basically we disagreed, and i simply asked for that appointment, which to my surprise, he replies "No, im not going to waste my time, if you want it, go to another dealership and do it". I was shocked at this point to be honest. That is extremely rude. I purchased my car at that dealer and paid a premium for it. sure enough, it escalates further more. I try to keep my cool, still puzzled that this guy is treating me this way, i asked him ok well can i still get my service done? he replies "are you going to keep talking like that to me?" keep in mind, i had not disrespected him in anyway, not cussed at him, i simply DISAGREED with him. Nothing more. and after he said that to me, we exchange a few more words, he said that that is his dealership or manages or something like that, and i simply turn back walk to my car and as i walk i say shut the fuck up. I couldn't hold it in anymore.. I consider my self an open minded and reasonable person. But the way this guy was treating me, i had enough of it.. Anyways as i walk back to my car, the rude manager follows me outside and tells me im banned from here and i should leave now, infront of 5-7 employees. I give him a idontgiveafuck look and smile, and say nothing more.

Long story short, in the nicest way possible, i simply requested an appointment with that inspector and was denied. I understand that it could have been rejected by the inspector as well, but asking for the chance is too much? I pay 350$ a month for my lease, i didnt think i was entitled to this type of treatment.

Sad thing is that I know nothing will happen to this idiot, and i cant do nothing about it either. I love my car and toyota, but the dealerships representing them need to be more regulated i guess. If anyone knows anything i can do, please let me know. I already talked to the customer service who forwarded my case to the customer relations at that dealership.

Don't go to Toyota Orange...i had a similar experience there but this was do to a CEL issue which they tried to pin on me and then deny the service unless i paid etc... The service manager pretty much wrote me off...

did you take it up with the customer relations?

Massive amounts of bullshit. Typical type of dealer service.

Wait... this is a lease?
So does that mean that they are saying you are going to have to pay for the damage?

I thought leases took care of everything cosmetic or not....confused...

Take this to the GM. Get Toyota in it if you can. That is terrible Customer Service.

EDIT: Try to walk in directly without entering the service department, ask to speak to the GM privately about you recent purchase and then when you are with the GM mention the problem. That is what I would do.

call toyota customer relations, open a case, and COMPLAIN!!! You dont spend your hard earned money to be treated like that!! I'd also Yelp your review, hit em where it hurts!!
1-800-331-4331

+1 : Listen to this guy.

Btw, the Toyota corporate inspector is called the DSPM and visits certain "larger" dealerships weekly.

Yea id contact the gm and write reviews everywhere that their service dept is bad or something

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:needpics:

Let us see the crack under your bumper

"...I pay 350$ a month for my lease, i didnt think i was entitled to this type of treatment."

Damn right!!!

also when they call or mail you survey's for the dealership, give them the scores you feel the deserve.
This is how they get their bonuses and dealerships strongly rely on these scores. It is why they tell you to respond to them several times in conversation when buying/servicing your vehicle there.

Wait... so did this this dealership crack your bumper? I don't read anything saying that you accused the dealer of cracking the bumper...

Did they get mad over a request of an inspection?

I would've laid down the longest, nastiest burnout of my life in their parking lot, all while sticking my middle finger out the window yelling "FUCK THE POLICE."