Originally Posted by chutrain (Post 1475178)

You're going through an emotional rollercoaster right now as you just dropped good amount of change. You need to calm down and try to reach out to them tomorrow. They are a business and not at everyones' beckoning call all day. Give them a chance to make good, or if necessary go through insurance with the shipping company. I could understand you might be documenting, but 2 hours is not enough to go calling out a company. Give them a chance, otherwise contact Paypal and they will do an investigation.

Originally Posted by chutrain (Post 1475211)

Give them time to sort it out. If they insured it for only that much, then it will be on them to make it right. They should have packaged like it came from the factory or better. If they don't make right, then obviously open a claim with Paypal. They will probably put the funds back into your account as they investigate. Make sure they rule in your favor before spending that money.

Originally Posted by CSG Mike (Post 1475464)

I would give them a chance to correct the situation, before blowing them up. Nobody know if the damage was caused by shipping. For all anyone knows, the item may have been in perfectly good condition when it was packaged and shipped.

I think 48 working hours is a fair amount of time to give them to reach back out to you.

Originally Posted by King Tut (Post 1476533)

Fair enough response. Send him pictures of what you expect him to replace and state that you would like to have the supercharger looked at by Vortech. I do agree that some scratches and wear marks are to be expected but nothing should be damaged enough that it effects the operation of the system.

Originally Posted by CSG Mike (Post 1475464)

I would give them a chance to correct the situation, before blowing them up. Nobody know if the damage was caused by shipping. For all anyone knows, the item may have been in perfectly good condition when it was packaged and shipped.

I think 48 working hours is a fair amount of time to give them to reach back out to you.

Originally Posted by Chase Bays (Post 1476737)

Thanks guys! You're all correct.

I see forum users running off vendors all the time that make small mistakes and then 20 pages later before they can even respond it's just blown out of proportion, exaggerated 4 times over, and they're made out to be these big scammers...out to screw everyone over. But in reality they just forgot something simple and it could have been easy to fix. Everyone makes mistakes, then people get crazy and make all these accusations about their character...call them scumbags...then expect a calm response.

Oh and the worst part is everyone making claims and being the most vocal regarding the matter aren't even customers and they probably never would have been.

People just be patient. I totally understand the worry and it's okay to get frustrated, but just be patient and optimistic. Don't believe every word you read either. With Paypal and even with your debit/credit card you're 100% protected so calm down. As a vendor, we're not nearly as protected as you and our reputation is on the line. In reality, we're taking the bigger risk by selling to you. If people keep acting the way I have seen on this forum and just about every other one, they're going to scare off all the future cool products and good deals for your chassis. Vendors DO NOT want to do business with the kind of people I explained above. There is such thing as refusing to do business with someone and/or firing a customer, so don't be that guy!

That being said, on behalf of every vendor here...cool customers are so very loved and appreciated. So keep it up!

Originally Posted by Chase Bays (Post 1476737)

Thanks guys! You're all correct.

I see forum users running off vendors all the time that make small mistakes and then 20 pages later before they can even respond it's just blown out of proportion, exaggerated 4 times over, and they're made out to be these big scammers...out to screw everyone over. But in reality they just forgot something simple and it could have been easy to fix. Everyone makes mistakes, then people get crazy and make all these accusations about their character...call them scumbags...then expect a calm response.

Oh and the worst part is everyone making claims and being the most vocal regarding the matter aren't even customers and they probably never would have been.

People just be patient. I totally understand the worry and it's okay to get frustrated, but just be patient and optimistic. Don't believe every word you read either. With Paypal and even with your debit/credit card you're 100% protected so calm down. As a vendor, we're not nearly as protected as you and our reputation is on the line. In reality, we're taking the bigger risk by selling to you. If people keep acting the way I have seen on this forum and just about every other one, they're going to scare off all the future cool products and good deals for your chassis. Vendors DO NOT want to do business with the kind of people I explained above. There is such thing as refusing to do business with someone and/or firing a customer, so don't be that guy!

That being said, on behalf of every vendor here...cool customers are so very loved and appreciated. So keep it up!

Originally Posted by Shit Luck (Post 1475184)

I get it, but there was no way they gave a shit when they packaged this thing. they only insured it for 50 bucks.

Originally Posted by Shit Luck (Post 1475184)

I get it, but there was no way they gave a shit when they packaged this thing. they only insured it for 50 bucks.

Originally Posted by mfbmike (Post 1474893)

:/

Originally Posted by Sportsguy83 (Post 1480841)

Cliff notes on what happened here? OP is edited and does not show..

Originally Posted by finch1750 (Post 1481731)

OP bought the Vortech kit from Chase Bays and it got to him damaged and insured for very little. He freaked out with this post and in their sale thread in just a few hours after receiving and of course they blew up with responses. Once a reasonable amount of time had passed Chase Bays got back to them and it's all being taken car of.

Originally Posted by Shit Luck (Post 1500343)

Started installing the kit today while I wait for the pulley....
As I figured I might I ran into problems, lots of missing hardware, bent and butchered parts, including the intercooler having been damaged.

Originally Posted by ZOMFGAARON (Post 1500399)

Did you try to contact them before posting here?
If not email them give them 24-48 hrs to respond before you start a claim. No reason to blow things out of proportions! It seems they want to help and resolve an issue that wasn't even caused by them.