Quick Bump !

E-mailed you a couple times; still no response back regarding warranty.

Been 3 weeks now... Please advise.

I am normally a fairly patient person, but this is getting quite ridiculous as we have initially discussed about this about a month ago.


Regards,
David

Sorry about David, call me tmr at 6315863520 , i'll get it warranty. Just need to get the proper park work into DEPO so they can send out the warranty.

Mark.
RavSpec

Do you guys by any chance have a toll-free number I can call? :(

quick bump ..

David, I'll make the arrangement for you on Tuesday.

Looking forward to it... Please let me know... Much appreciated.

@RavSpec any updates? Still no word from you guys.

Tried calling you guys today and you guys didn't answer. E-mailed you yesterday; no response. You call this customer service?

I'm starting to get tired of your bullshit.
I've been a repeating customer for your business and all of a sudden when there's a problem, you guys ignore me?


@Guff

I did not want to escalate the problem but it looks like I may have to as it's well over 2 months since I've got any customer service with my defective product.

I'm actually looking to buy a set of TOM's but after reading this feedback, I'll be looking somewhere else to purchase them. Sorry about your misfortune but thanks for letting us know so we can avoid what you are going through.

Ravspec, I am having the same problem with my TOMS, brand new, just received them, still in packaging and haven't even installed them yet.

Let me know Mark

thanks

Hi Mike:

I already sent the email to TOM's light distributor and they will schedule a return label and replace a new set.

Hi David:

I apologize for the delay. With your case, it's a little complicated because you are resided outside of the country.

Our distributor are unable to schedule a pick up and get a replacement send to you due to the lack of international pick up service.

They only way is for you to ship them back to them and they will send out a new one.

However, from your email you have mentioned you already sold your OEM light.

I am trying to see if we can convince them for the exchange without receiving the original light back.

But each company are different and we are doing our best to try to get this sort out for you.

This is a manufacturer defect and will be cover under their warranty.

Mark.
RavSpec

Thank you Mark; Will be awaiting eagerly for your next update... (as per our e-mail conversations)

Are you able to make sure that the Tom's are 100% free from defect before you ship them out this time ?

To prevent all this hassle in case they have manufacture defects.

Thanks

hey:

Yes we already advice the distributor to check, but we suspect it was due to shipping. BTW, Is this Enoch Yiu, from WA ?