XXR's? Maybe not right the choice...
 

About three months ago, my friend bought a set of XXR 522's. At first, they seemed okay. The paint quality was alright for the price, a few bumps here and there, color matching was a bit iffy but from standing up, it seemed just fine. Up in till about a week ago, he noticed one of the wheels started to have the paint chip off, didn't really think it'd be a big deal until today. He washed the wheels of with just water and all the paint started coming off, as if he added paint remover to the wheels.

Now the even worse part was the XXR customer service. He contacted them since he knew he had a warranty and he was at first treated with disbelief on the sheer fact that his wheels existed at all. XXR said they didn't make that wheel in his bolt pattern and that his wheels were modified and aren't covered. After saying that there's no way they were modified because you could simply tell from the back, soon after he asked for the prodcut code. Gave it and well...OH! they do exist! The specific bolt pattern was sold to only one distributor. That means the online store he bought from, bought it from the distributor and technically it isn't XXR's problem.

So now he has to contact the store, which then has to contact said distributor (Which XXR won't give the name of...odd, no?), which then contacts XXR. He then has to send said wheel to distributor and MAYBE he'll get stand alone "credit" to get another wheel. He also has to pay out of his own pocket to ship said wheel.


I've shipped back many inferior products before and so has he, I've never seen a circle of bullshit like that before.

http://i627.photobucket.com/albums/t...psca2194de.jpg
http://i627.photobucket.com/albums/t...ps68e41fb1.jpg

He's most likely going to send the wheel. Though i feel like he should ask for a full refund on the whole set, though it isn't the stores fault.

This isn't a twin by the way, it's a Ford Focus. I noticed XXR's are a popular choice on this forum and i felt like this should be shared.

Holy carp that's terrible. :confused0068:

The paint looks awful!

I have had a very similar problem in the past. I bought wheels from the cheapest add in the back of sport compact. I got three matching +45 offset and one +5 offset. Needless to say the one wheel stuck way out! I sent it back. Then they took 9 months to send me back the same wheel. Super Lame!

Now I only buy wheels from local business. Where I can get some real service.

lol, holy crap. If it would not be that tragic it would be something to laugh about :-(

You get what you paid for. Look no less than Enkei when buying wheels.

I'm sure there have been random problems with every single wheel manufacturer, until this is a widespread problem, I wouldn't really say every single XXR wheel is terrible. It only happened to one of his wheels right? Shit happens, he got a lemon wheel.

It's not just the wheel but how XXR reacted.

The service guy dismissed the wheel once he was told it was an obscure bolt pattern which he thought they didn't make...and which they did make.

Well, it seems like it could have been an honest mistake seeing as how they only sold it to one specific distributor and it was probably a special order type deal.

i got the same wheels on the vic and i'm still in disbelief how bad it can look... hopefully things work out for your friend.

XXR is notoriously shady and unreliable. As far as quality they are one of the better "fake" wheels out there, but they are not good to deal with. They often make shipping mistake, refuse warranties, their wheels take months to come in stock... Part of buying XXR wheels is accepting that, for 500 bucks, you cant really complain about what your getting or how they treat you. You simply enjoy them while they last and then move on.

Sometimes I think they are run by kids.