Originally Posted by DM7 (Post 1201163)

I've visited Cambridge Scion/Toyota back in July and had a chance to chat with Corey. It was a slow evening so we just talked about the FR-S, Toyota and cars in general for an hour or so. I purchased from a different dealership as I just wanted to get an FR-S with nothing added and didn't expect to have a special purchasing experience as I wanted to really squeeze the dealer to get me a good price.

Cambridge is a good dealership if you buy one of their cars that are on the lot with all accessories already installed. IMHO if I bought a car and wanted a dealership to install accessories for me, I would just give them all the time they need to get the work done right. I'm sorry to hear that your out of pocket for car rentals but just take this as an expensive learning experience that things usually don't go to plan. The most you can do is just be prepared for things to take longer than expected whether that means keeping an older car longer or working in the cost of a rental to your purchasing cost.

As for the fuel pump issue, don't run fuel with ethanol. In Ontario the only gas with no ethanol is Shell 91 V-power. I ran Petro Canada Ultra 94 for a month and had crickets sometimes. It would come and go from day to day or tank to tank and sometimes it would come and go during the same drive. If the service tech can't replicate the issue they won't be able to charge the job as warranty work. There is a chance your car didn't chirp during their test. Since I've switched to Shell 91 the crickets have gone away. I have heard from other owners on this forum and read in magazine long term tests that the crickets come back even after fuel pump replacements. Most gas stations have shared fuel fillers so the first few litres of gas you get will probably be low octane stuff with ethanol in it so you still might get crickets.

If you plan on having more accessories installed on your car, take it to a speed shop to have the work done. If you need to have Toyota/TRD accessories to keep your warranty then just have patience, dealerships are slow and expensive.

I hope you have better luck at another dealership and enjoy your car for the rest of the summer.

Originally Posted by ScottishJedi (Post 1201903)

I have nothing but positive feedback about Guelph Scion in every single one of my encounters with them they exceededly without fail go above and beyond! Not only the best purchasing experience I've ever had but their commitment to continue that experience after the sale! At this point I can't see me going to any other dealer in the future

Originally Posted by DM7 (Post 1201163)

As for the fuel pump issue, don't run fuel with ethanol. In Ontario the only gas with no ethanol is Shell 91 V-power. I ran Petro Canada Ultra 94 for a month and had crickets sometimes. It would come and go from day to day or tank to tank and sometimes it would come and go during the same drive. If the service tech can't replicate the issue they won't be able to charge the job as warranty work. There is a chance your car didn't chirp during their test. Since I've switched to Shell 91 the crickets have gone away. I have heard from other owners on this forum and read in magazine long term tests that the crickets come back even after fuel pump replacements. Most gas stations have shared fuel fillers so the first few litres of gas you get will probably be low octane stuff with ethanol in it so you still might get crickets.

Originally Posted by wparsons (Post 1202206)

It's not just ethanol content, and even the "fixed" pump still has crickets from time to time.

I've had multiple tanks of Shell 91 that chirped, and multiple tanks of Petro 94 that didn't. I find the colour of my shirt has as much influence on if it chirps or not as the fuel.

Originally Posted by wbradley (Post 1205201)

The chirp ALWAYS occurs with a tank of Petrocan Ultra 94 for me and NEVER occurs with Shell V Power 91 (zero ethanol). I have owned my car since April '12 and have around 22K on the odometer.

Sure sounds to me like the fuel pump makes the noise with ethanol content fuel. That said its a shame the manufacturer didnt account for ethanol fuel in North America. Maybe they did, but fell short on expectations. I am am thinking this because the fuel pump has an insulated shroud over it that is probably supposed to be a form of noise suppression.

I just decide whether I want quieter with slightly better mileage, or slightly peppier performance then buy the corresponding fuel.

This car is course in certain aspects starting with the engine itself. I read that on one of the very first Canadian reviews on this car. So, does it make or break your enjoyment? I personally like the Subaru quirkyness of my Scion!

Originally Posted by DM7 (Post 1201163)

As for the fuel pump issue, don't run fuel with ethanol. In Ontario the only gas with no ethanol is Shell 91 V-power. I ran Petro Canada Ultra 94 for a month and had crickets sometimes. It would come and go from day to day or tank to tank and sometimes it would come and go during the same drive. If the service tech can't replicate the issue they won't be able to charge the job as warranty work. There is a chance your car didn't chirp during their test. Since I've switched to Shell 91 the crickets have gone away. I have heard from other owners on this forum and read in magazine long term tests that the crickets come back even after fuel pump replacements. Most gas stations have shared fuel fillers so the first few litres of gas you get will probably be low octane stuff with ethanol in it so you still might get crickets.

Originally Posted by CamScion (Post 1229583)

Hey Guys ( Tizz22)

I read through all the posts and totally understand that you were frustrated with your FRS purchase, and I will personally take 100% of the blame. I should have never tried to get your car all ready for you in such a tight time frame, so again my apologies.

I think that I tried to rectify all the hiccups that happened with the delay in some of the custom stuff we ordered for you, sometimes I am at the mercy of our suppliers and unfortunately they failed to deliver when promised, though again that's my problem so I will assume ALL the blame.

I did offer you a huge discount in lieu of the issues and I thought I was being fair and I told you that I would try to help with any issues you had, unfortunately the night you came in I was not working, agreed that things didn't go smooth for you, that's why I followed up as soon as I heard what happened.

I know that you had the noise issue ( crickets), and through some investigation on my end there are only a few cars that are effected by this , apparently that is detected by VIN number. Though I know they failed to tell you that when you were in that night, so I understand why you were ticked.

I have always tried to keep an open door policy here and tell ALL our customers if you let "me " know I will do what I can to help, keep in mind I cant authorize parts to be changed under Warranty if Head Office doesn't approve that , thus the case with the Fuel Pump.

I am truly sorry that we didn't meet your expectations, but I do actually care that you have good service here, though nothing goes perfect 100% of the time.

I am sorry that we let you down.

Corey Preece
Cambridge Scion

Originally Posted by CamScion (Post 1229583)

Hey Guys ( Tizz22)

I read through all the posts and totally understand that you were frustrated with your FRS purchase, and I will personally take 100% of the blame. I should have never tried to get your car all ready for you in such a tight time frame, so again my apologies.

I think that I tried to rectify all the hiccups that happened with the delay in some of the custom stuff we ordered for you, sometimes I am at the mercy of our suppliers and unfortunately they failed to deliver when promised, though again that's my problem so I will assume ALL the blame.

I did offer you a huge discount in lieu of the issues and I thought I was being fair and I told you that I would try to help with any issues you had, unfortunately the night you came in I was not working, agreed that things didn't go smooth for you, that's why I followed up as soon as I heard what happened.

I know that you had the noise issue ( crickets), and through some investigation on my end there are only a few cars that are effected by this , apparently that is detected by VIN number. Though I know they failed to tell you that when you were in that night, so I understand why you were ticked.

I have always tried to keep an open door policy here and tell ALL our customers if you let "me " know I will do what I can to help, keep in mind I cant authorize parts to be changed under Warranty if Head Office doesn't approve that , thus the case with the Fuel Pump.

I am truly sorry that we didn't meet your expectations, but I do actually care that you have good service here, though nothing goes perfect 100% of the time.

I am sorry that we let you down.

Corey Preece
Cambridge Scion

Originally Posted by mrceltic (Post 1244118)

Sounds like the issues at your dealership go much deeper than slow shipping from suppliers or confusion about warranty coverage. The rudeness and hostility from your service department is more than just a bad day, it's clear there is a general lack of respect from top to bottom in that department.

My service department didn't hear the crickets either, but they took my word for it and ordered the part. They certainly didn't make sarcastic comments towards me. And so far I haven't spent a dime at their dealership; I bought elsewhere and my services are still free for another 50000 km. and I still get top notch service.

For a company (Toyota) trying to rebuild its image, and another (Scion) trying to build brand loyalty, your dealership is falling way short of acceptable, forget "good" service.

I've passed this story on to two friends in the Tri-City area who are shopping for new vehicles. Two families you'll never have a chance to sell a car to because of the poor attitude coming from your service department.