| denkigrve |
07-10-2013 11:12 PM |
Quote:
Originally Posted by kALMIGHTY
(Post 1060045)
Not true. My friend's iPhone 5 stopped working after getting really hot and Apple refuses to replace it because according to them, the user did something wrong.
I got a white unibody Macbook 3 and a half years ago and on the second day, I woke up and found the body cracked, and it must have been due to a stress in the body because of a manufacturing defect. The back of the screen started to crack as well but Apple said it's my own fault for not taking care of it (I broke it in a day?!). Two years later, they finally acknowledged there were manufacturing defects that caused the unibody macbooks to crack on their own even under light usage conditions, and replaced my entire macbook's body last year. I had a broken laptop for 2 years since the day I got it basically.
Apple might be good in some cases, but they do everything they can to avoid warranty stuff.
Not saying Samsung would be any better, but I'm saying going with Apple DOES NOT have an advantage.
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They don't avoid warranties, there was no indication of issues with the plastic, and it was investigated. Eventually they found the root causes, and took care of you in the end.
As for the phone, what did they say was wrong? Because they don't turn away phones unless someone did mess with it. When you take a phone in they take the phones in the back and inspect for signs of tampering and modifications. Also liquid intrusion. Water + Electronics is a bad thing. They don't just say no for no good reason. My phone was replaced for a bad sleep button. I walked in, showed them, and then they swapped it. New one works great. My buddy's phone had a speaker issue, they tested it, and then swapped it.
Getting service and support for my Nexus has been a nightmare. There is dust under the camera. It's NEVER been opened. It's an obvious manufacturing defect, Google won't replace it. I feel like a chump for buying my Nexus 4 now. I really should have held out for the HTC One, or just stuck with Apple.
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